topic Betreff: X Box One X - HDR not available for gaming in Android TV

X Box One X - HDR not available for gaming

TM_Bullitt — Sun, 19 Nov 2017 14:40:54 GMT

Hi,

I have a Sony KD-55XE8596 4K HDR TV, which, according to the specification supports 4K and HDR up to 60 Hz. However my X Box One X is telling me that my TV is not capable of HDR for gaming - screenshot below.

I'm using the cable that Microsoft supplied with the X Box, and have made sure that the display is being auto detected. The boxes for Allow 50 Hz, Allow 24 Hz, Allow HDR, Allow 4K and Allow YCC 4:2:2 are all ticked, and on the TV, the enhanced format HDMI connection is enabled.

Is there something I'm missing here, or does this TV really not support this? If so, I'm not happy as I bought it mainly for gaming. If anyone from Sony could get back to me I'd really appreciate it, or if anyone in the community has a fix, please let me know.

Betreff: X Box One X - HDR not available for gaming

IamNic — Sun, 19 Nov 2017 18:23:28 GMT

Hi @TM_Bullitt,

try another HDMI-port, since to my knowledge some ports are not HDR capable.

- Nic

Betreff: X Box One X - HDR not available for gaming

TM_Bullitt — Sun, 19 Nov 2017 18:45:04 GMT

Thanks, but I've tried them all, that's not the issue. I can get HDR using the Amazon app, but not for gaming.

Betreff: X Box One X - HDR not available for gaming

Bravestarr — Sun, 19 Nov 2017 20:42:33 GMT

Hi, have you enabled enhanced HDMI? If not this is why. But I am here as it still does not display HDR correctly anyway. I was looking to see if anyone has been able to resolve this.

Betreff: X Box One X - HDR not available for gaming

TM_Bullitt — Sun, 19 Nov 2017 22:23:38 GMT

Ok, I've resolved this, at least as good as it's going to get for now. I changed the Video Fidelity setting on the Xbox so the Colour Depth is now 10 bit instead of 12 - I now have green ticks all the way on the screen I posted above. The TV was losing the signal when I started ESO in HDR, so I turned of the 'Allow YCC 4:2:2' and now it seems ok.

As you mentioned Bravestarr, I don't think it's totally right, as the slider to adjust HDR brightness on the game doesn't do anything, but it's definately receiving an HDR signal and looks much better. Maybe firmware updates on both machines in the future will help them talk to each other, but the capability is there so I'm happy(er).

Betreff: X Box One X - HDR not available for gaming

TM_Bullitt — Sun, 19 Nov 2017 22:38:32 GMT

Update:

I've now tried Rise of the Tombraider and it works perfectly, including the slider to change the HDR settings - all looks good. If anyone wants my settings, let me know and I'll post them as screenshots/photos.

Betreff: X Box One X - HDR not available for gaming

Bravestarr — Sun, 19 Nov 2017 22:42:10 GMT

Maybe it's down to the tv model then, my image is washed out badly on all HDR games. I have had to disable HDR on my tv it's that bad. Now I have vivid setting 4K which looks incredible to be fair.

Betreff: X Box One X - HDR not available for gaming

NRG117 — Mon, 20 Nov 2017 10:23:59 GMT

My Tv - KD65X8509C

My opinion is the same as yours .. HDR looks terrible so i also use Vivid. I think hybrid log gamma may fix the issue in the future. But the xbox will need a update to support it.

Betreff: X Box One X - HDR not available for gaming

TM_Bullitt — Thu, 23 Nov 2017 05:44:12 GMT

I'm sorry you guys are still having problems. After a few days of testing now I can confirm that the issue is resolved for me, and the HDR really looks good.

Out of interest, do you have the HDMI video range set to Autp, Full or Limited? If it's on Auto or Full, try setting it to Limited as this seems to increase contrast. I have mine set to Auto, since the TV seems to be interpreting the signal properly, but if yours isn't, this will definately improve a washed out picture. The setting is in Picture > Advanced Settings > Video Options for me; obviously this may vary with the model, but it shouldn't be too hard to find.

Good luck!

Betreff: X Box One X - HDR not available for gaming

NRG117 — Thu, 23 Nov 2017 10:35:29 GMT

Betreff: X Box One X - HDR not available for gaming

TM_Bullitt — Fri, 24 Nov 2017 07:13:46 GMT

@NRG117I agree with you totally, it seems completely counter intuitive, and may not be the solution. The only reason I mentioned it, is that it has a dramatic influence on contrast. Mine is set to Auto now, and I haven't checked to see what this is defaulting to. I'll have a look later and let you know.

4K & HDR are relatively new technologies (at least to me), and the number of settings available to optimise the viewing experience has been growing, almost exponentially, over the last few years. It would help if the manufacturers of the equipment would publish more detailed information about what each of these setting do, and what effect we would expect to see; this means you Sony, if you're paying attention. Instead, we have to trawl the internet hunting for the proverbial needle in the haystack that will fix our particular problem.

Betreff: X Box One X - HDR not available for gaming

TM_Bullitt — Mon, 27 Nov 2017 07:31:06 GMT

I've checked the setting and, the TV is choosing the Limited HDMI range when set to Auto. As I said, I'm not an expert on this technology, but I'm not going to argue with the TV - and the picture looks great.

@TM_Bullitt wrote:
@NRG117I agree with you totally, it seems completely counter intuitive, and may not be the solution. The only reason I mentioned it, is that it has a dramatic influence on contrast. Mine is set to Auto now, and I haven't checked to see what this is defaulting to. I'll have a look later and let you know.

4K & HDR are relatively new technologies (at least to me), and the number of settings available to optimise the viewing experience has been growing, almost exponentially, over the last few years. It would help if the manufacturers of the equipment would publish more detailed information about what each of these setting do, and what effect we would expect to see; this means you Sony, if you're paying attention. Instead, we have to trawl the internet hunting for the proverbial needle in the haystack that will fix our particular problem.

Re: X Box One X - HDR not available for gaming

MoJo117 — Tue, 10 Nov 2020 14:21:21 GMT

I was stuck on this for AGES. Waited months for my Xbox Series X just to get stuck on this! SORTED, on the AV settings on the Sony TV change both HDMI port settings to 'ENHANCED'.

That's it! Happy days! 👍✌👊

Re: X Box One X - HDR not available for gaming

mattias73 — Sat, 27 Sep 2025 13:15:04 GMT

Is there a setting where an option is actually to turn on

"enhanced format HDMI"

Or is it called something similar?