topic Re: Remote Control Wont Change Channels in Android TV

Remote Control Wont Change Channels

micking80 — Sat, 31 Mar 2018 14:56:00 GMT

My KD-55X8509C received a software update on 29 March and since then my RMT-TX1000 remote control will not change channels ie up/down programme buttons and numbers buttons don't work. All other buttons eg on/off, home, guide, volume etc etc all work fine. This suggests to me that the update has caused the problem.

However, I have tried all the various "tricks" suggested by forum members like pressing each button, but none work. According to other posts here Sony Support are not helpfull on this subject. Does anyone have any ideas/thoughts?

Re: Remote Control Wont Change Channels

Sean_Mc — Sun, 01 Apr 2018 10:40:24 GMT

Hi Mick,

I would suggest resetting your TV. You can find more details on how to do this here.

Let me know if this resolves the issue?

Cheers,

Sean Mc

Re: Remote Control Wont Change Channels

micking80 — Sun, 01 Apr 2018 11:23:19 GMT

Thanks Sean. I have already tried resetting a few times with negative results.

Re: Remote Control Wont Change Channels

Sean_Mc — Mon, 02 Apr 2018 11:18:07 GMT

Hi again Mick,

That's so frustrating.

I would suggest getting in touch with the Support team here for further help.

Best wishes,

Sean Mc

Re: Remote Control Wont Change Channels

micking80 — Mon, 09 Apr 2018 17:43:00 GMT

As suggested I emailed Sony Support. Their reply provided two links - one for testing the IR signal and the other for buying a new remote. Unfortunately both links stated "this article has been moved to a new place"- unimpressed!

I did receive new links from Sony but they did not help. One of them directed me to a Sony remote controller wholesaler so I was not able to buy one there!

Having tried everything Sony has suggested except a factory reset (which I have good reasons to avoid) I bought a brand new remote controller but like its predecessor it does everything except change channels! This strongly suggests to me that the TV software update is responsible, particularly as my Virgin Media remote works perfectly in all respects.

I will definitely think twice before even considering buying another Sony product, not that they will care a jot.

Re: Remote Control Wont Change Channels

Ricard51 — Mon, 09 Apr 2018 21:58:14 GMT

Hi kudos

I bought a new TV Sony 55 ex8596, and my controller also stop working 5 days later.

Done somme sommch like you and tried lots and what work for me was to take the batteries out the controller then press the on button for a minute to get ride of the statistics. Put batteries back it works great. For me

It works

Re: Remote Control Wont Change Channels

micking80 — Tue, 10 Apr 2018 06:47:32 GMT

Thanks Ricard. Changing batteries hasn't worked for me. I bought a brand new remote controller and batteries and it works perfectly, except it won't change channels either using the channel up/down buttons or the channel number buttons. The fact that I bought a new remote and that this problem arose immediately after the Android 7 software update points directly to that being the cause.

Re: Remote Control Wont Change Channels

jukbee — Tue, 10 Apr 2018 20:17:46 GMT

I think I had similar problem before. This is what I do. It's not a fix but a way around it.

Try changing channels by using Guide button and navigate to any other channels. After that, you should be able to change channels as normal.

Re: Remote Control Wont Change Channels

micking80 — Tue, 10 Apr 2018 21:12:56 GMT

Thanks jukbee. Tried your suggestion but unfortunately it does not work for me.

I'm still in contact with Sony Support but unable to find a solution so far.

Re: Remote Control Wont Change Channels

Sean_Mc — Wed, 11 Apr 2018 11:16:51 GMT

Hi again Mick,

Can you try disconnecting all external devices from the TV and then disable all BRAVIA Sync settings -

(Settings > External inputs > BRAVIA Sync Settings > BRAVIA Sync control) then if you restart the TV by unplugging at from the wall.

Can you let me know if this helps?

Cheers,

Sean Mc

Re: Remote Control Wont Change Channels

Ricard51 — Wed, 11 Apr 2018 13:49:18 GMT

Thank you for your email
I did all this and I am happy to tell you that it works fine now.
Good job
I believe it was statistics,to get rude off .
Thanks again

Sent from Samsung tablet.

Re: Remote Control Wont Change Channels

micking80 — Wed, 11 Apr 2018 16:41:28 GMT

Hi Again Sean.

Thanks for your suggestion but unfortunately it didn't work for me. It was similar to a suggestion from Sony Support received today which also did not work.

You suggested firstly disconnecting all external devices. I only have one plugged in at the moment and that's the HDMI lead from the Virgin Media TIVO box. Don't know if its relevant, but I did notice under the Bravia Sync Settings a heading entitled Bravia Sync device list and it showed no HDMI devices found?

KRs

Mick

Re: Remote Control Wont Change Channels

micking80 — Sat, 14 Apr 2018 19:12:19 GMT

Spent quite a bit of time in trying dozens of possible solutions to my problem with my remote controller then today while I was messing around with my settings I came across IR Blaster which I thought I had not seen before. Tried setting it up but wouldn't work. Checked cable and found the usb was not fully seated in TV so pressed it home and set up IR blaster and Hey Presto the Sony remote controller works perfectly including channel changing.

If at first you don't succeed try and try again!

It might be an idea to include IR Blaster issues among the possible causes of remote controller not working properly.

Re: Remote Control Wont Change Channels

Bear_Zeus — Sun, 15 Apr 2018 08:46:08 GMT

so will the IR blaster work for the tv itself ? I only ask because I have a sound bar that blocks the tv’s receiver and gynmaatic channel hoping isn’t great all the time

Re: Remote Control Wont Change Channels

micking80 — Sun, 15 Apr 2018 13:59:28 GMT

My soundbar sits behind my 55 inch TV, both on a low cabinet and sub woofer is at ground level. Although the soundbar is partly obscured by the TV it makes no difference as the remote operates it without any problems. The two sensors for the IR Blaster sit just in front of my Virgin box on a lower level of the cabinet and other end of IR lead into a USB port on side of TV. Both soundbar and IR Blaster respond to remote without any issues.

Hope this helps

Re: Remote Control Wont Change Channels

EstherKira — Sun, 24 Nov 2019 22:27:06 GMT

Hi,

I have just bought the Bravia XG9005 and I have a problem with the remote control. It is too sensitive and it does not allow me to type the correct channel number. For example, I want to go to the "1" channel, and it goes to 11 or 110 channels. If none can give me a solution I will need to return the TV.

Re: Remote Control Wont Change Channels

LindaK554 — Mon, 25 Nov 2019 08:45:38 GMT

You say you may have a problem with your remote controller. If so, then you might find it better to first replace the remote rather than the tv!