topic Re: Lip syncing in Android TV

Lip syncing

storming41 — Thu, 02 Aug 2018 21:17:55 GMT

Hi, I have a KD49XF9005BU tv connected to a sky q 2tb box via the HDMI arc connections.

I am having problems with lip syncing. Does anyone have the same problem and does anyone have any idea on how to resolve this please?

Re: Lip syncing

Mick_D — Fri, 03 Aug 2018 20:37:26 GMT

Hi @storming41

In the past this sort of issue has been resolved with firmware update. Can you confirm your TV us up to date?

If it is, it will be worth resetting both the box and the TV. Instructions for the TV are here.

Another thing to try is using an optical connection for audio, rather than HDMI.

Hopefully one of those will do it!

Mick

Re: Lip syncing

storming41 — Sat, 04 Aug 2018 08:38:25 GMT

Hi Mick, thanks for the reply.

Firmware is up to date.

Boxes reset has made no difference.

What are the connections to be used on the tv and sky q box for the optical cable?

Re: Lip syncing

Almou_10 — Mon, 06 Aug 2018 10:44:25 GMT

Hi storming41,

I'm not sure exactly what is the reason behind the lipsync, but I'd first try to use a different cable, use different ports with the TV and the box as well.

Try using any other HDMI external device and check if you will notice lipsync too, If yes, it's most likely an issue with the TV if not, then it is an issue with the box and I'd recommend getting in touch with the support of the set-top box to get help with this.

Hope this helps,

Almou_10

Re: Lip syncing

storming41 — Mon, 06 Aug 2018 13:37:06 GMT

Hi, Almou_10.

SKY replaced the 2TB Q box at the weekend and it made no difference.

Re: Lip syncing

Almou_10 — Tue, 07 Aug 2018 10:51:36 GMT

Hi storming41,

Have you tried any other HDMI device like a PlayStation or Xbox, or even a firestick? I guess the issue doesn't occur while playing content from YouTube or any other app on the TV, so it's important to try a different device via HDMI.

Cheers,

Almou_10