topic Green dots on Youtube and Netflix in Android TV

Green dots on Youtube and Netflix

enacheliviu — Sun, 19 Aug 2018 10:18:10 GMT

Hello, i have a problem with my TV, when I watch Youtube, Netflix or other apps with streaming video it appears a lot of green dots on entire screen. If I'm watching Sat Cable or movie from usb flash drive or External HDD i don't have any problem. It's not a Youtube problem with updates because I have the same problems with all streaming apps. I have this problem since i bought the TV but didn't care about it. Now i have Netflix and drive me crazy... i don't have warranty because i bought it in december 2015... I tried to do factory reset but doesn't work or I don't know how to do it properly, after factory reset i have Android 7.0 Nougat directly. I tried to update or delete updates of apps in question (Youtube and Netflix). What can I do? Thanks!

Re: Green dots on Youtube and Netflix

Sean_Mc — Mon, 20 Aug 2018 15:19:43 GMT

HI there,

In order for me to try to help, can you let me know the full model of your TV?

Thanks,

Sean Mc

Re: Green dots on Youtube and Netflix

enacheliviu — Mon, 20 Aug 2018 15:33:06 GMT

Sorry I forgot about model.

The TV is KD-55X8005C

Serial no. 6008222.

Thanks!

Re: Green dots on Youtube and Netflix

enacheliviu — Mon, 27 Aug 2018 03:53:41 GMT

You can help me? Please?

@Sean_Mc wrote:
HI there,

In order for me to try to help, can you let me know the full model of your TV?

Thanks,

Sean Mc

Re: Green dots on Youtube and Netflix

Pascale_F — Mon, 27 Aug 2018 09:40:37 GMT

Hi enacheliviu,

I'll see if I can track down an answer. Maybe someone else in the community has an idea in the meantime.

Thanks,

Pascale

Re: Green dots on Youtube and Netflix

Win_88 — Mon, 27 Aug 2018 14:04:33 GMT

Hi enacheliviu,

This is really interesting, but there are a couple of things that can be tried here:

1-Try connecting the TV to a different networks (this can be a Wi-Fi hot spot generated by a smartphone) and check if the same happens.

2-Try refreshing the TV by going to settings - Storage and reset - Internal storage - Clear cache

3-If all fails, load a video on Youtube and enable "Stats for nerds" and post a picture of that here so that we can think of something else.

Needless to say, ensuring the TV is running the latest firmware is always recommended.

Win_88

Re: Green dots on Youtube and Netflix

enacheliviu — Mon, 27 Aug 2018 16:30:04 GMT

I used hot spot

I already cleared the Cache

It has the last firmware as I see.

It is posible that the motherboard have some problem with decoding?

The price of motherboard is exactly like the TV now...