topic Re: Charged for free movies in Android TV

Charged for free movies

Confuseduser_1000 — Thu, 30 Aug 2018 21:00:42 GMT

Hi all,

We just purchased the Sony 65 inch tv which had the two free movie offer, which we availed, however to avail it, we needed to provide credit card information. Now I have received my credit card bill with both the movies charged on it. Has anybody else faced this? Need help please.

thanks.

Re: Charged for free movies

Prior20 — Fri, 31 Aug 2018 13:52:46 GMT

a well known issue sony choose to ignore & still promote....

Re: Charged for free movies

Confuseduser_1000 — Fri, 31 Aug 2018 14:42:20 GMT

Thanks for the response....any one got a refund from them?

Re: Charged for free movies

Pascale_F — Sat, 01 Sep 2018 11:48:10 GMT

Hi Confuseduser_1000,

Welcome to the community.

I'm just going to try to find some answers for you. In the meantime, maybe someone else in the community might have some ideas.

Thanks,

Pascale

Re: Charged for free movies

Win_88 — Tue, 04 Sep 2018 17:00:48 GMT

Hi there,

Have you tried reaching out to Sony support about this?

Win_88

Re: Charged for free movies

Confuseduser_1000 — Wed, 05 Sep 2018 07:42:03 GMT

Hi there, thanks for the reply. Yes, I have contacted them and they are looking into it. They should respond in the next 24 hours.