topic software update 6.5629 for Sony A1 in Android TV

software update 6.5629 for Sony A1

Fraz57 — Wed, 05 Sep 2018 07:28:24 GMT

I am disgusted to report that this update has not worked. the dimming is still happening even after a factory re set. How disgraceful that they dared to send this out, so disrespectful.

Re: software update 6.5629 for Sony A1

jumpsuit — Thu, 06 Sep 2018 11:21:36 GMT

Hi @Fraz57

Forgive me if you have posted this info elsewhere, but

did you ever establish whether there was a fault on your particular TV set?

(Did you contact support and did they send an engineer etc?)

Re: software update 6.5629 for Sony A1

Fraz57 — Thu, 06 Sep 2018 15:29:33 GMT

Hi Jumpsuit

Like everyone else my A1 OLED was working perfectly until the 6.28 update.

I have never requested an engineer until just yesterday when I raised a “repair” with Sony as I want action to resolve the matter.

What is your situation? Do you have the A1? Is it working normally?

Re: software update 6.5629 for Sony A1

Fraz57 — Thu, 06 Sep 2018 16:08:26 GMT

UPDATE

I raised a complaint with Sony about the latest software roll out not resolving the dimming issue. I am so disappointed that their response is to ask me to send a video which I am certain other forum members have already sent. Clearly, it`s just about killing time then telling me to change settings on my TV.

This is not looking good and I wonder what recourse we have?

Re: software update 6.5629 for Sony A1

jumpsuit — Wed, 12 Sep 2018 08:40:05 GMT

Hi again @Fraz57

No, sadly I don't have an A1, I might have to blackmail Father Christmas

this year.;)

Regarding the update, the first bulletpoint states " Improves picture brightness in a specific set of circumstances."

I think that means that the dimming hasn't been totally removed with this update, just the 'aggressiveness' of the dimming.

Re: software update 6.5629 for Sony A1

Fraz57 — Thu, 13 Sep 2018 07:01:04 GMT

The Sony engineers are looking at pre and post dimming vids and yesterday I sent a pic of the full software update serial number.

The next stage in the process (I think) is, for an engineer to call to my home but we will have to see how the first part goes. I don`t think there is a fault with my set, if there is, it`s the software update that caused it. Remember others are also complaining.

Re the bit about "improves the brightness............." this is absolute rubbish because, the picture dims in the very same circumstances as before and when it dims, it never changes back unless I change channel or activate a menu. It then changes for about a minute or less before dimming again.

Trust me Jumpy, the issue is an absolute nightmare and not something you can forget about whist watching a programme or gaming.

Re: software update 6.5629 for Sony A1

jumpsuit — Thu, 13 Sep 2018 10:24:05 GMT

Hi again

I trust you

Keep us posted on any response from the engineers etc.

If I hear anything in the meantime I will post back here.

Re: software update 6.5629 for Sony A1

Fraz57 — Thu, 13 Sep 2018 16:23:48 GMT

Will do and incidentally, tell Father Christmas NOT to stop at your chimney if he has an A1 in his sack!!

Re: software update 6.5629 for Sony A1

dutchice — Thu, 13 Sep 2018 13:52:20 GMT

Hi John,

Any chance you could post links to your videos on this thread for us to keep matters central and have easier access to all customer accounts at one place?

Cheers,

Dutchice

Re: software update 6.5629 for Sony A1

Fraz57 — Thu, 13 Sep 2018 16:22:00 GMT

Hi Dutchice,

I tried sending you both vids via Gmail which worked yesterday but today I got a response saying "message too large"

I don`t know how to link my vids to a URL? I`m wondering whether I could upload both vids to You Tube?

In addition, I wonder why Sony has not suspended (6.5629) like they did for the previous failed software roll out.

I was chatting to Citizen`s Advice today and there is paperwork on their website re Terms and Conditions. They are telling me to quote this to both Currys and Sony. Who knows?

Re: software update 6.5629 for Sony A1

dutchice — Thu, 13 Sep 2018 16:52:23 GMT

Sure, that would be the best solution. Upload to YouTube and post the links on the main thread I mentioned. You will have better exposure if you stick to that thread.

And as @jumpsuit already mentioned, keep us posted. You have taken the right steps so far. Your issue requires further investigation, and as long as that is not properly concluded there is little to be done. You might have a faulty unit, that can't be excluded. In any case, my advice would be to closely follow the instructions and requests that Sony Support will have for you and make sure you allow sufficient time for the process to follow its due course. You will be cared for. As it stands right now, the dimming issue shouldn't be occurring on your unit, so there is no reason why your unit can not be part of the greater group which have the issue resolved.

Cheers,

Dutchice

Re: software update 6.5629 for Sony A1

Fraz57 — Fri, 14 Sep 2018 17:19:31 GMT

This video above is a briefly bright picture before dimming occurs on Sony A1. If you watch closely you will see the dimming starting to kick in around 10/11 secs into the video.

What evidence is there that the "greater group" have had the dimming resolved? There are lots of users who are not happy.

Have a look at the video below, it is dull and full of contrast and an absolute disgrace. It ruined my enjoyment of the World Cup. Why on earth would any of us buy an Ultra High Def television when the picture is anything but UHD?

Re: software update 6.5629 for Sony A1

marharme2 — Sun, 23 Sep 2018 06:46:07 GMT

Hi,

I have the A1 OLED too, Im completely PO with the way the dimming is affecting everything, Its been going on for months now, its awful during gaming and watching sports

I complained to JOHN LEWIS where I bought it, they asked me to check all sorts of settings and then decided to send me a USB from SONY that has the latest update on, Im yet to recieve this after almost a week.....?

I dont hold much hope though as I beleive the update on the USB is the same as the TV already

If it dosent work I am going to ask JOHN LEWIS for a replacement set, probally not made by SONY, which is a shame as Ive had their products for years

Re: software update 6.5629 for Sony A1

Fraz57 — Sun, 23 Sep 2018 09:04:58 GMT

It is totally unacceptable that this problem has been ongoing for months.

I currently have a “complaint being investigated” by Sony. The problem is that they keep coming back to me every few days requesting I try particular settings( I’ve tried loads)before/ after videos and a then a vid of general content. Of course, my iPhone makes the pictures look brighter than they are but they do capture the dimming also in general content.

In addition, each time, they say they will respond within another 7 days, so the response time keeps getting extended.

They know as well as us that they have created a dimming default position so that no matter what we do, the picture will dim to the same level every time. I am trying to watch Match of the Day right now and the picture is appalling. Last night I tried to watch rugby on Premier Sport2, it was despairing and there lies another fault with this set, the SD picture quality is dire to begin with.

I have been told by Curry’s that they will not get involved as the problem is software related therefore I am surprised John Lewis are so generous! Presumaby they asked what current software you are using however I agree, the update will be what`s on the Sony site and once again they are just palming you off.

What else can we do about this as it is driving me absolutely crazy?