Sound issues through optical

u60js2 — Wed, 29 Aug 2018 08:11:57 GMT

Hi,

I have a KD-65XF9005 and have some issues with the optical out to sonos playbar.

What works:

DD 2.0 / DD5.1 from HDMI sources (Sky Q and BluRay player)

DD5.1 from TV apps (Amazon and Netflix)

What doesn't work:

Anything that is not DD 5.1 from TV apps (Amazon / Netflix)

Basically the only issus is when trying to watch something from Amazon / Netflix which does not have a DD 5.1 audio track. I have tried different audio settings (Auto 1 / Auto 2 / PCM) but non of these make a difference.

This is strange bahaviour, most people seem to have a problem trying to pass DD 5.1 but I have the problem where I cannot pass anything from the TV apps which is not DD 5.1.

I have compled a system update but no solution.

Has anyone experienced the same issue or know of a solution to this problem?

Thanks in advance!

Re: Sound issues through optical

Anonymous — Thu, 30 Aug 2018 19:24:03 GMT

Hi there,

Have you tried a factory reset?

Best wishes,

Re: Sound issues through optical

u60js2 — Thu, 06 Sep 2018 06:06:11 GMT

Hi,

yes a factory reset solved the problem.

Thanks

Re: Sound issues through optical

Sean_Mc — Thu, 06 Sep 2018 08:57:39 GMT

Hi J,

Thanks for letting us know this has resolved the issue for you.

Best wishes,

Sean Mc

topic Re: Sound issues through optical in Android TV

Sound issues through optical

Re: Sound issues through optical

Re: Sound issues through optical

Re: Sound issues through optical