topic Re: Wake via HDMI not working since update in Android TV

Wake via HDMI not working since update

Garethrobson — Fri, 21 Sep 2018 19:18:19 GMT

Since the most recent update my TV no longer wakes up when I wake my Nvidia shield. It has worked fine previously for the past 18 months but updated this morning and it now fails to wake 100% of the time.

Re: Wake via HDMI not working since update

Sean_Mc — Sun, 23 Sep 2018 12:44:54 GMT

Hi Gareth,

Please can you let us know the model number of your TV so that we can look into this for you.

Thanks,

Re: Wake via HDMI not working since update

Garethrobson — Sun, 23 Sep 2018 13:30:07 GMT

Hi,
Thanks for the reply.
The TV is a KD55XD7005.
Everything else seems to be working fine, the TV still turns off when I
sleep my shield and I can still control the volume etc and can even still
control the entire shield using my TV remote the only aspect that isn't
working is the waking of the TV when I wake the shield.

I have verified the relevant option is enabled in the settings of the TV.

Re: Wake via HDMI not working since update

Sean_Mc — Sun, 23 Sep 2018 18:47:25 GMT

Hi Gareth,

We will check this and let you know what we find as soon as we can. In the meantime, maybe some members will have some suggestions.

Best wishes,

Re: Wake via HDMI not working since update

batee5 — Mon, 24 Sep 2018 17:06:51 GMT

Welcome to our community!

Have you made sure to enable the Auto TV On option from settings? You'll find instructions on how to do it on this link.

Regards,

Batee5

Re: Wake via HDMI not working since update

Garethrobson — Mon, 24 Sep 2018 17:31:07 GMT

Hi.

Yes I have checked and that option is enabled.
The TV actually woke correctly this morning once but iv been unable to
replicate that success since.

Re: Wake via HDMI not working since update

batee5 — Tue, 25 Sep 2018 18:22:26 GMT

Hi Garethrobson,

Have you tried connection with a different HDMI cable or in a different port maybe?

Regards,

Batee5

Re: Wake via HDMI not working since update

Garethrobson — Tue, 25 Sep 2018 19:02:07 GMT

Hi. Yes I've tried replacing cables and tried different ports with no luck.

I'm almost certain the fault is in the update as it worked flawlessly for
18 months and the second I installed that update it stopped working.

Re: Wake via HDMI not working since update

batee5 — Wed, 26 Sep 2018 21:00:51 GMT

Hi Garethrobson,

Have you tried to reset your TV to factory settings? Sometimes this helps if it's just a glitch.

You'll find instructions on how to do this here.

Let us know if this solves the issue.

Regards,

Batee5

Re: Wake via HDMI not working since update

Garethrobson — Thu, 27 Sep 2018 15:56:07 GMT

Just tried a factory reset. Didn't help 😞

Re: Wake via HDMI not working since update

batee5 — Fri, 28 Sep 2018 15:35:58 GMT

Hi Garethrobson,

Do you have any other HDMI devices connected to your TV that has the same issue? Is there a chance to test if the same issue would happen with another HDMI device ?

Batee5

Re: Wake via HDMI not working since update

Garethrobson — Fri, 28 Sep 2018 16:45:07 GMT

I have a HDMI soundbar plugged in also which cannot wake the TV although
I'm not sure if this was ever capable of waking the TV. The soundbar sleeps
when the TV sleeps but not the other way round.

I don't have any other devices that are capable that I could test it with I
don't think

Re: Wake via HDMI not working since update

Garethrobson — Sat, 29 Sep 2018 10:17:31 GMT

I think I have some development on this.

It turns out if the TV has been off for a while (exact timing tbc) then it DOES wake with my Nvidia shield. It just doesn't wake for X amount of time after sleeping the device.

This is new behaviour since the most recent update and I used to be able to wake the device immediately after sleeping it.

Re: Wake via HDMI not working since update

batee5 — Mon, 01 Oct 2018 09:18:36 GMT

Hi Garethrobson,

Could you keep monitoring the situation and let us know if it's indeed related to a specific time frame? If so, I can pass on your case to Sony support to contact you to take this further for investigation.

Regards,

Batee5

Re: Wake via HDMI not working since update

Garethrobson — Mon, 01 Oct 2018 10:01:07 GMT

Thanks.
It appears to not work within the first minute for sure. It does work if I
leave the TV for around 5 minutes.

So somewhere in between those 2 timings

Re: Wake via HDMI not working since update

batee5 — Tue, 02 Oct 2018 09:57:09 GMT

Hi Garethrobson,

From what your saying I gather that it works fine if the TV has been off for 5 minutes or more then the Nvidia shield will turn on the TV but it wont come up if less than 5 min, right?

If so, it's a little odd to be honest but it could be normal. Did it used to respond or switch the TV on faster than this before?

Regards,

Batee5

Re: Wake via HDMI not working since update

Garethrobson — Tue, 02 Oct 2018 10:50:07 GMT

Hi,

Yes that's correct.not sure of the exact time it starts working but its
definitely longer than 1 minute but less than approx 5 mins.
It's always been capable of waking instantly for the past 18 months at
least.its only stopped working after the most recent update.

Re: Wake via HDMI not working since update

batee5 — Wed, 03 Oct 2018 11:50:56 GMT

Hi Garethrobson,

last thing before I pass this on to Sony to investigate: can you try to disable BRAVIA Sync on the TV altogether then enable it again and test it?

Regards,

Batee5

Re: Wake via HDMI not working since update

Garethrobson — Mon, 08 Oct 2018 20:17:24 GMT

Hasn't worked I'm afraid still the same