topic Re: KD-55XE9005 - sporadically can not turn on the tv in Android TV

KD-55XE9005 - sporadically can not turn on the tv

alcestneige — Mon, 24 Sep 2018 11:01:44 GMT

Hello Sony and users.

Please I have a problem with the new TV I have. It's KD-55XE9005 and sporadically I can not turn on the tv. No power, no button working on the remote, no lights on the tv. I have replaced batteries in the remote, no help. Only solution is to disconnect the ac adapter and connect it back and start the tv with remote normaly. I have this problem 2-3times durring the week. I have the last tv update and I have tried this in other wall socket as well, same problem of course. Please I need to know if the ac adapter is defect or the motherboard in the tv? Because it was working normally for the first three weeks. Thank you for any info.

Rif.: KD-55XE9005 - sporadically can not turn on the tv

marcobremb — Mon, 24 Sep 2018 11:32:48 GMT

Same problem here. It started to happen after the latest update... seems like a bug to me

Rif.: KD-55XE9005 - sporadically can not turn on the tv

alcestneige — Mon, 24 Sep 2018 11:55:44 GMT

Probably yes, however we can not do downgrade:/ That's really sad, hopefully they will release a fix soon.

Rif.: KD-55XE9005 - sporadically can not turn on the tv

marcobremb — Wed, 26 Sep 2018 18:48:19 GMT

That's really terrible btw... unbelievable tey are messing up like this with updates

Rif.: KD-55XE9005 - sporadically can not turn on the tv

SesioNLive — Fri, 28 Sep 2018 08:10:21 GMT

I can confirm this issue. My 65XE9005 has the very same issue, started after latest FW-Update to v6.5629.

Re: KD-55XE9005 - sporadically can not turn on the tv

alcestneige — Tue, 02 Oct 2018 14:10:58 GMT

Got info from official Sony technician to do factory reset. Can someone confirm that this will really work? I do not want to really do this because of the backup and setup which would be necessary to do afterwards(kodi, apps, settings, channels and so on). Downgrade is not possible, told be that in worst case the motherboard would be replaced which is insane.

To do factory reset, export first channels to a usb stick, do backup of things you need, go to settings, storage and do factory reset. When you end up on the screen where you choosing language disconnect the ac adapter from the tv for 5 minutes. Then reconnect and tv should start again into the screen where you choosing language(like from the box). After that just do the common stuff and the problem should be gone.

I need here someone who has this problem and do not need to do any backup to try the above steps and see if the problem is gone or not I know, it's too much to ask

Re: KD-55XE9005 - sporadically can not turn on the tv

marcobremb — Wed, 03 Oct 2018 13:22:56 GMT

I have done it... Doesn't work at all

Re: KD-55XE9005 - sporadically can not turn on the tv

alcestneige — Wed, 03 Oct 2018 13:56:36 GMT

Thank you for trying! So after factory reset the problem is still there,no change at all. And you have also disconnect the ac adapter from the tv for 5mins during the process. Correct?

Will talk to the technician soon as there is not much to do. And hardware replacement is bulls*** as this is caused by the update we got.

Re: KD-55XE9005 - sporadically can not turn on the tv

AstroSmurf — Wed, 03 Oct 2018 15:00:10 GMT

I have seen you tube vids from Sony on factory reset. Unplug tv for one minute, then plug back in and it should turn on. Then press up arrow on controller and Hold, whilst holding press power button on tv and a reset option should appear. Good luck

Re: KD-55XE9005 - sporadically can not turn on the tv

AstroSmurf — Wed, 03 Oct 2018 15:06:01 GMT

I have also heard resetting can cause a boot loop

Re: KD-55XE9005 - sporadically can not turn on the tv

alcestneige — Sat, 06 Oct 2018 17:45:07 GMT

It might be the remote itself! Today when I had the problem with the remote, I have started the TV through my mobile without any problems! And then I was controlling it with the tv remote. My phone has a IR and an app to control it. Please try this and get back to me with the info. Will call the technician with this,he will send me a new remote probably for a start, if anyone can confirm this. Thanks

Re: KD-55XE9005 - sporadically can not turn on the tv

Trips76 — Tue, 16 Oct 2018 17:37:59 GMT

I have the same problem with my KD-55XE8505. Sometimes it turns on without any problems and then some days there are no reaction. But after a minute or so it turns on with the android animation. Only once where it wouldn't turn on.

I have also tried to change the batteries in the remote, worked for a few days and I thought it was solved, but now it's back to sporadically not turning on.

In my search for a solution I found this and it just describes the problem I have as well. And yes I had an update not too long ago and before that I didn't have any issues(bought it february this year)

Re: KD-55XE9005 - sporadically can not turn on the tv

alcestneige — Wed, 17 Oct 2018 08:58:20 GMT

Hello, I have talked to the sony technician on phone, told me that there is an update in planing but he had no info about the release date. However I have connected a soundbar from sony on my tv and made a factory reset on the soundbar, I do not know if that's somehow can influence the tv remote or what, but since then the tv can be turn on by the tv remote everytime. This is really crazy what is going on.

As I have stated before, if you have the chance please try to turn on the tv with your phone if the remote failed(if you have IR and app for that(xiaomi phones have that)). If that will go without problems, then try to unpair and pair the tv remote again with the tv.