topic Re: Missing channel logos and guide information in YouView in Android TV

Missing channel logos and guide information in YouView

gingerblack — Tue, 25 Jun 2019 13:51:32 GMT

Hi,

So this issue has happend again, most of the youview guide won't populate any information, some channels do some don't, all HD channels don't. All the channel logos fail to load too.

I had the same issue about 6 months ago and tried everything to resolve it before having to do a full factory reset. Retuning, disabling youview, deleting the youview data/cache didn't work.

Does anyone have any info on this as it appears not just to be a one off and I don't want to have to factory reset everytime it happens.

XE8004

Thanks

Re: Missing channel logos and guide information in YouView

costyle50 — Tue, 25 Jun 2019 15:30:15 GMT

I have the same problem with my guide on my sony bravia KD55XE8596 can't find any answers I think it must be a common fault with the TV

Re: Missing channel logos and guide information in YouView

Mick_D — Wed, 26 Jun 2019 09:52:50 GMT

Hi @gingerblack

I'm not sure why this should be a recurring problem for you. I'll make soe enquiries and someone should get back to you.

Best wishes

Mick

Re: Missing channel logos and guide information in YouView

Vanilla_ — Wed, 26 Jun 2019 12:58:27 GMT

Hi gingerblack,

I've seen this message before also reported by on of the users. It seems that this is an issue with the internet connection. The best way to confirm if that's the case, try connecting the TV to a hotspot network using your phone. Let us know if the same message appears.

Vanilla_

Re: Missing channel logos and guide information in YouView

royabrown2 — Wed, 26 Jun 2019 20:53:44 GMT

@Mick_D

Talk to YouView.

They know all about this ongoing issue, and are apparently waiting for Sony to fix something.

In the meantime, YouView are recommending a Factory Reset to everyone with this problem.

It would seem that the refreshed software runs fine, possibly for quite a while, until something somewhere sets a wrong value or values (which is what YouView are waiting for Sony to fix), and the problem kicks in again, until another Factory Reset is done.

Re: Missing channel logos and guide information in YouView

gingerblack — Fri, 09 Aug 2019 16:43:45 GMT

@Mick_D

Hi, just wondering if you followed this up at all? as the problem has just started to happen again for no apparent reason and i have still not found any other option but to factory reset to get my guide working again. It is odd that this is not a more common issue though. thanks

Re: Missing channel logos and guide information in YouView

royabrown2 — Sat, 10 Aug 2019 11:40:33 GMT

@gingerblack

Perhaps not here, but on the trolls’ playground that was once the proud YouView Community, it comes up a lot.

It is for Sony to fix; but until they do, the Factory Reset is the only relief from this, as I described above.