topic Betreff: KD-55XF9005 OREO update in Android TV

KD-55XF9005 OREO update

NickBrice — Fri, 01 Nov 2019 18:43:22 GMT

Hi I recently bought a XF9005, when I check for updates, I get a message saying my system software is up to date. Software I have is PKG6.5631.0178EUA

Version 7.0

Betreff: KD-55XF9005 OREO update

IamNic — Sat, 02 Nov 2019 00:35:39 GMT

Hello @NickBrice,

here you can find the latest update for your TV: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xf90xx_x90xxf-series/kd-55xf9005/downloads/00016211

- Nic

Betreff: KD-55XF9005 OREO update

NickBrice — Sat, 02 Nov 2019 06:19:24 GMT

Thank you this update I can't get via the TV as it keeps saying my TV is up to date but it's still on Nougat 7.0. I can't download update to a usb either as I don't have a pc.

Betreff: KD-55XF9005 OREO update

LightFoot — Sat, 02 Nov 2019 07:15:26 GMT

Hi @NickBrice Only Sony will be able to tell you why the update is not been rolled out to you TV. If you get an answer please come back and let everybody know. Please contact Sony UK Support

Betreff: KD-55XF9005 OREO update

IamNic — Sat, 02 Nov 2019 14:50:53 GMT

Hello @NickBrice,

I suppose in that case the update was pulled from the auto-update and is just available trough manual installation.

This can happen if there is an issue with the app (e.g. a bug was found) - then the customer can choose if he/she installs the update despite that bug or not.

- Nic

Betreff: KD-55XF9005 OREO update

NickBrice — Sat, 02 Nov 2019 15:54:40 GMT

Sony have replied saying it's only available via USB update now.

It's ashame it's not shipped from the factory with OREO as my build date in 09/19 so well after the rollout.

Re: KD-55XF9005 OREO update

DarranA — Sat, 02 Nov 2019 16:45:05 GMT

Hi Nick,

Welcome to the Community.

Try getting in touch with Sony Support to see if they can help.

Thanks,

Darran

Betreff: KD-55XF9005 OREO update

LightFoot — Sat, 02 Nov 2019 17:39:28 GMT

@NickBrice wrote:
Sony have replied saying it's only available via USB update now.
It's ashame it's not shipped from the factory with OREO as my build date in 09/19 so well after the rollout.

Hi @NickBrice Obviously only speculation, but this could mean that a new update is on the pipeline.