topic Rif.: Ridiculously slow boot in Android TV

Ridiculously slow boot

KD-AG8 — Wed, 15 Jan 2020 20:12:04 GMT

Since Xmas, our new 55AG8 has exhibited the following. After power up, sound is heard after 2-3 seconds, picture arrives several lambing seasons later, typically 6 minutes, worst case 11mins 22secs. Normally network connection is Wi-fi but tested using wired LAN, absolutely no difference. Performed Factory reset - no change, software is up to date according to TV. Have reported to Sony, but they have suggested a software upgrade which my tv says is not necessary - who is telling porkies then?

wireless network speed 600+ Mbps, internet download speed 50-55Mbps.

Android Oreo 8

Anyone come across this before?

many thanks

Rif.: Ridiculously slow boot

rooobb — Wed, 15 Jan 2020 22:33:36 GMT

It is not possible! Are you talking about a full reboot or just from standby? My a1 as any other android tv takes 1-2 seconds to boot from standby.

Rif.: Ridiculously slow boot

rooobb — Wed, 15 Jan 2020 22:35:47 GMT

In any case related to firmware you should check on the support site if you have the latest. The tv may not find it if it is not available OTA for it.

Rif.: Ridiculously slow boot

KD-AG8 — Thu, 16 Jan 2020 08:11:52 GMT

If the tv has been powered off via the remote for more than 3-5 mins, then the situation described occurs. Otherwise it is a couple of seconds before picture appears. If powered off at the wall, then again a long delay.

Rif.: Ridiculously slow boot

rooobb — Thu, 16 Jan 2020 08:17:03 GMT

If you unplug the tv (and you should not do ever) it is normal since you force the whole android system to reboot. It is not normal that it goes like this while in standby even if after an hour or more.

Rif.: Ridiculously slow boot

KD-AG8 — Thu, 16 Jan 2020 09:31:43 GMT

Normally TV is always plugged into the wall - I only removed it to do a factory reset and to try and get a baseline for the startup process. I should add that after Android was booted, it still took a further 5+ mins before picture appeared. I am assuming that all ‘installed’ apps are not physically downloaded each time ?

Rif.: Ridiculously slow boot

kinggo01 — Thu, 16 Jan 2020 10:05:32 GMT

they are not.

And it is not normal for any case scenario. I rebooted all my sets numerous times and it takes some 2-3 min tops to boot with all that home screen crap populated.

The only exception is after system update. But it is then just that one time, fist boot.

Rif.: Ridiculously slow boot

KD-AG8 — Thu, 16 Jan 2020 18:38:57 GMT

Well this must be a world record - 13mins 56secs to picture display from pressing power-on button on the remote!

This heap of electronic rubbish is going back to the shop as totally unfit for purpose - I shall never buy a Sony TV again!

Rif.: Ridiculously slow boot

rooobb — Thu, 16 Jan 2020 20:48:03 GMT

Did you ever reset to factory settings? Is it update to the last firmware 6.6545?

Rif.: Ridiculously slow boot

KD-AG8 — Thu, 16 Jan 2020 22:07:06 GMT

Yes, have done a factory reset - no change. Tv tells me it is up to date

Rif.: Ridiculously slow boot

rooobb — Fri, 17 Jan 2020 00:37:06 GMT

It doesn't.mean nothing what the tv tells. Check it you have the latest firmware https://www.sony.co.uk/electronics/support/oled-tvs-android-a8g_ag8-series/kd-55ag8/downloads/00016450

Rif.: Ridiculously slow boot

Moloney2020 — Fri, 07 Aug 2020 17:32:50 GMT

I have the exact same problem. If TV is in standby for more than 30. When you turn back on the TV it goes through a full reboot of android, takes about 60 seconds for the TV to become responsive and present the home screen. I have updated the firmware via USB from Sony customer care. Not resolved and Sony don't care, abysmal service on a TV a few months old costing over £1200.

Re: Ridiculously slow boot

Joe_Dohn — Tue, 11 Aug 2020 10:37:57 GMT

Sometimes the TV is unable to see an update, it's usually if the update is too recent, or if it was not connected to the Internet during the rollout phase or just a software glitch.

I checked the product page for your model and the latest version is 6.6555 according to this: https://www.sony.co.uk/electronics/support/oled-tvs-android-a8g_ag8-series/kd-55ag8/downloads/00016668

It's also a good idea to factory reset the TV, in case a corrupted setting or file is causing the issue.

- Quick Edit: If you're still having an issue after all this, maybe an external device is causing the issue, a "handshake" is not happening correctly; for that, you'll need to disable Bravia Sync, clear any cached data then restart the TV and see if it works.

- J.D.

Rif.: Ridiculously slow boot

JBCJONES — Thu, 27 Aug 2020 10:22:58 GMT

I've had the same problem too. After 4 months of emails/calls Sony have finally agreed to send me a replacement TV.

It has been incredibly frustrating and the customer experience from Sony has been shocking.

Rif.: Ridiculously slow boot

KD-AG8 — Thu, 27 Aug 2020 10:37:01 GMT

Thanks for that, so it wasn’t just our imagination! Frankly, We got so fed up with the problem that we ditched the Sony and got an LG instead, much, much, much better!

Keith

Re: Ridiculously slow boot

PBharj — Tue, 20 Oct 2020 11:01:27 GMT

October 20th 2020

This is known issue with Sony Product Engineering. I’ve been experiencing this issue for sometime (it’s been 6 months since I purchased the TV (Sony KD-55AG8)). Having spoken with Sony support they have confirmed the engineering team are working on a software release to resolve the slow start-up when coming out of stand-by. Outside of saying it’s a priority they are unable to confirm when the software will be available. They have recommended to have the TV set to auto updates so it’s applied automatically once released.
My current software release is PKG6.6575.0259EUA.

Re: Ridiculously slow boot

rooobb — Tue, 20 Oct 2020 11:18:25 GMT

The latest fw issued on october 7th was meant to solve the problem with AG8, if it is not your case open a new ticket