topic Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW in Android TV

BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Thu, 03 Dec 2020 11:00:03 GMT

Hello

updated my BRAVIA KD-49XH9505BU to the latest FW, now everyday when I switch the TV on via the remote, which is linked to a sky + box through my AV system using earc on hdmi3, I get a blue screen saying input doesn’t support HDCP. If I then turn everything off/ on at the socket everything works perfectly. It seems like a handshake issue, but very frustrating and shouldn’t be happening. Any solutions?

thanks

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Joe_Dohn — Fri, 04 Dec 2020 11:05:48 GMT

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data), then make sure Enhanced format and Bravia Sync are enabled (under Settings - Watching TV - External Inputs), then check if it happens again.

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Sat, 05 Dec 2020 12:25:01 GMT

Thanks for the suggestion, unfortunately it didn’t work..

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Joe_Dohn — Mon, 07 Dec 2020 15:24:29 GMT

Have you tried disconnecting everything from the TV and unplugging everything from the wall and let them depower for like 3 mins or so and try connecting everything back? Or just factory resetting the TV? I can't really tell if it could be a power glitch or a corrupt setting, especially since it works after a simple power off, but worth a shot to check

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

kevfeath — Tue, 08 Dec 2020 20:32:26 GMT

I'm getting the same issue with the Fire TV Cube (2nd Gen). Apparently none of the ports are HDCP 2.2 so this seems like a Sony bug if this is happening to somebody else with a different input device.

I have a KD-49XE8396.

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Tue, 08 Dec 2020 20:40:09 GMT

Sadly John it didn’t work, I’ll try the factory reset. Just very disappointing from a 3 week old TV that didn’t do this for the week before the latest FW update.. Do you work for Sony at all?

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Win_88 — Thu, 10 Dec 2020 18:12:43 GMT

@kevfeath

I think all HDMI ports that support 4K have to support HDCP 2.2 by default, so I think that's the case

Win_88

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Win_88 — Thu, 10 Dec 2020 18:12:59 GMT

@Mortie31 Do let us know if a reset fixes the problem.

Win_88

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Thu, 10 Dec 2020 18:21:39 GMT

All of the ports and connected equipment have to comply to HDCP and they all do, what I’m dealing with is a handshake issue that resolves immediately on power cycling my equipment.

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Fri, 11 Dec 2020 09:56:39 GMT

Did the reset and sadly it didn’t work.
it happens anytime the TV and AV receiver are in standby for a few hours or more, it’s very confusing, as soon as I power cycle at the mains, (not even removing the plug) and it’s a very quick switch off/ on, so it’s not even discharging any potential charge in the system. As soon as I do this it all works fine..

My setup up is SKY, 4K Blu-ray, Blu-ray player all go into my AV receiver, the AV receiver then connects via HDMI3 set to enhanced mode. As I’ve said everything works perfectly so there is no compatibility issue, it only appears when system has been on standby...

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Win_88 — Tue, 15 Dec 2020 17:13:08 GMT

Is the AVR made by Sony?? Does the issue happen if you connect to the TV directly bypassing it?

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Tue, 15 Dec 2020 18:02:15 GMT

No the AVR is made by Yamaha, my 4K Blu-ray by Panasonic, Sky box by god knows who 😂and Blu-ray by Cambridge, the manufacturer shouldn’t make any difference as long as they meet the latest standards which they do and as I’ve said previously it connects perfectly following a power cycle, and everything works in 4K with full AV sound. All my AV kit is fully compliant to latest standards regarding HDMI 2:2 and HDMI 2:0. I just don’t understand why following, going into standby for a period of time the blue screen error message saying

“Screen does not support HDCP please try another HDMI input” it doesn’t go away even if I try all 4 HDMI inputs, but as soon as I power cycle it completes the digital handshake perfectly. What’s more infuriating is that this didn’t happen prior to the recent FW update, as I stated in my first post. Sorry if this sounds impatient but I don’t expect these things to happen to a brand new piece of kit and following a FW update with no explanation or guidance from Sony on a Sony forum..

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Tue, 15 Dec 2020 18:05:15 GMT

I cannot connect my system any other way everything goes through the AV system then to the TV, I don’t have any Ariel connections, directly to the TV, my Sky box is connected directly to AV reciever

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Win_88 — Wed, 16 Dec 2020 18:20:52 GMT

Hi @Mortie31

I'm only asking so I could dig into the manual or check if Sony published anything about such issues. On the other hand, simplifying the connection by connecting your Sky box or BD player directly to the HDMI ports on the TV will effectively tell us more about the issue. like whether the handshake issue happens with the AVR specifically or with any HDMI device.

It's good to narrow down the number of factors.

Win_88

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Fri, 18 Dec 2020 22:11:36 GMT

Thankyou, sorry I was abit frustrated with it yesterday and was snappy. I did try it and it happens even if I plug in directly not going through the AV receiver. This same system has worked flawlessly for years with my old Panasonic 4K tv, I’m really regretting changing it now. Here’s a pic of the error message. For whatever reason the TV screen doesn’t want to handshake from a long standby. Even more strangely if I put the system into standby for few minutes then come out of standby it works fine. It only affects over longer periods...

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Wed, 06 Jan 2021 20:19:58 GMT

Still got this problem, does anyone from Sony customer service monitor this site? Or do I need to contact them separately?

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

HannahEd01 — Thu, 07 Jan 2021 09:46:48 GMT

Hi, do you have the same model? What's the software version you have?

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Thu, 07 Jan 2021 10:24:47 GMT

Hi Hannah, same model as which? I don’t know where to see the FW version but I have checked and it says it’s the latest and this issue only started when I updated the FW! Where can I find the FW version? I can see security patch, kernel version and build version

Paul

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

HannahEd01 — Sun, 10 Jan 2021 15:20:09 GMT

The thread is about a BRAVIA KD-49XH9505 , if you have it press the Help button on the remote control the software version will be on the top right-hand side of the screen. That works with any Android TV anyway.

Re: BRAVIA KD-49XH9505BU HDCP a connection issue post new FW

Mortie31 — Sun, 10 Jan 2021 19:14:57 GMT

I’ve checked the FW version now and it says it’s the latest.. I’m stuck as to where to go now, searched the helptopics and no where has an answer. Might just cut my losses and try to return it as faulty as it’s less than 2 months old