topic Re: Remote failed to connect in Android TV

Remote failed to connect

Nil010 — Wed, 08 Oct 2025 22:41:22 GMT

Hi I have a Sony XR55.
I have tried many ways to connect the remote, but since the update I cannot get it to connect it keeps on coming up saying connection failed.
has anyone else had any issues, please? Thanks for any help

Re: Remote failed to connect

LightFoot — Thu, 09 Oct 2025 09:48:14 GMT

Hi @Nil010 All I can suggest is power reboot everything, TV at the mains plug and Remote remove the batteries for a while. Make sure that you are close to the TV.

Note, XR55 is too generic, what is the full model number?

Re: Remote failed to connect

Nil010 — Thu, 16 Oct 2025 00:04:08 GMT

Hi it’s a XR55A80LU. I have tried most things now and feel like it’s going round in a circle. Thank for your help.

Re: Remote failed to connect

LightFoot — Thu, 16 Oct 2025 09:59:11 GMT

Hi @Nil010 I can only suggest that you contact Sony Support