topic Problem with Facebook after update to Android 4.4 in E Series

Problem with Facebook after update to Android 4.4

MatGenau — Tue, 12 Aug 2014 18:02:26 GMT

After updating my Xperia E1 on Android 4.4.2 (Kitkat) my Facebook App was automatically uninstalled. If I want to install the app from Google Play Store I get the Message "Incompatible Version" and the installation is aborted. I shut down my mobile, removed sim-card and battery put both in again and than started the phone again but that changed nothing. A repair over PC Companion failured also due to no available software. Can you help me? thanks a lot:smileysmileythumbsup:

Re: Problem with Facebook after update to Android 4.4

Uliwooly — Tue, 12 Aug 2014 18:18:04 GMT

repair your phone with PCC and check again

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

PROBLEM WITH FACEBOOK AFTER SONY XPERIA E1 DUAL UPDATE

marianda — Wed, 13 Aug 2014 20:50:26 GMT

I JUST DOWLOADED THE LATEST SOFTWARE UPDATE FOR SONY XPERIA E1 DUAL CELL PHONE AND THE FACEBOOK APP WAS REMOVED FROM IT . WHEN I TRIED TO DOWLOAD THE APP FROM GOOGLE STORE I WAS INFORMED THAT IT IS NOT A COMPATIBLE APP . PERHAPS SONY SHOULD SOLVE THE MATTER . IF YOU HAVE ANY SOLUTION TO THE PROBLEM PLEASE HELP

Re: PROBLEM WITH FACEBOOK AFTER SONY XPERIA E1 DUAL UPDATE

rockyrocky — Thu, 14 Aug 2014 14:19:30 GMT

Try formating your device.. And then try again

Re: PROBLEM WITH FACEBOOK AFTER SONY XPERIA E1 DUAL UPDATE

Alexander1 — Thu, 14 Aug 2014 14:30:30 GMT

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

As suggested above you could try to reinstall the latest software using PC Companion:

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Re: Problem with Facebook after update to Android 4.4

PetervD — Thu, 14 Aug 2014 19:57:34 GMT

Same problem over here. No Facebook ("incompatible" message after installation) and very slow respons when starting an app or typing. Does the repair help? As first it is stated that

@MatGenau wrote:
repair over PC Companion failured

and it deletes all data on the phone, I want to be sure befor trying...

Unable to Install Facebook Apps after upgrading the Firmware Build # 20.1.B.0.64

AllanT — Fri, 15 Aug 2014 08:12:00 GMT

I upgraded the latest firmware 20.1.B.0.64 . My facebook application was lost. Then I try to install the Facebook Apps from Google Play Store , Error message : Incompatible something , Is there any workaround on this issue?

Re: PROBLEM WITH FACEBOOK AFTER SONY XPERIA E1 DUAL UPDATE

igorx3 — Fri, 15 Aug 2014 11:11:46 GMT

after repairing still dont work...

problem with facebook after kitkat update

saivarun — Sat, 16 Aug 2014 11:21:40 GMT

after updating to kitkat facebook app is not installing from playstore after downloading and at the time of installing it is saying incompatible update.how to solve the problem.

Re: PROBLEM WITH FACEBOOK AFTER SONY XPERIA E1 DUAL UPDATE

igorx3 — Sat, 16 Aug 2014 18:46:39 GMT

omg is someone working in sony support???

Re: problem with facebook after kitkat update

_alexdon_ — Sun, 17 Aug 2014 21:21:28 GMT

Clear data for google play app and try again.

Facebook Apps

mono_21 — Wed, 20 Aug 2014 09:14:26 GMT

greetings.... i just want to know how to install facebook apps in xperia e1 dual kitkat, i cant install the apps in the appstore ita shows error, any help or suggestion.

Re: Facebook Apps

_alexdon_ — Wed, 20 Aug 2014 09:16:47 GMT

Just go to settings-apps-all-google play,force stop and clear data.After this,log in with your gmail account.

Re: Problem with Facebook after update to Android 4.4

mono_21 — Wed, 20 Aug 2014 09:20:52 GMT

were hundreds done upgrade to this phone with the same problem, never say its a problem in updating, please give as updates for this matter to fix this kind of problem thanks.

Re: Problem with Facebook after update to Android 4.4

MatGenau — Wed, 20 Aug 2014 18:32:18 GMT

Hi,

thanks for your help. I tried the PC Companion again. I selected the repair mode and installed the update again. After that, the facebook app was already installed and working. But beware: The data backup, you have to pass through the repair, does not work as it should. I lost all my installed apps. After installing again, most of the data could not be recovered, so I had much data lost. Even after severeal backup repetitions.

Re: Problem with Facebook after update to Android 4.4

MarkDA — Wed, 20 Aug 2014 22:28:31 GMT

Done the PC companion update. restored FB but deleted loads of other stuff. Did back up & restore but pretty much having to start from scratch as made loads of changes in last few weeks since did last back up. Update was spot on apart from FB fiasco. Now wish I'd never done the update 😞

Re: Problem with Facebook after update to Android 4.4

janer — Fri, 22 Aug 2014 19:29:47 GMT

Having the same issue, except I can't use the PC tools as using a Chromebook so unable to download the file.

Any suggestions ?

Re: Problem with Facebook after update to Android 4.4

Rickard — Tue, 26 Aug 2014 11:29:43 GMT

We are currently looking into this issue but at the moment i can only recommend that you perform a repair of the phones software using PC Companion or Bridge for Mac.

@igorx3

Are you sure that the repair was finished and that your phone was reset when you started it after the repair?

@janer
At the moment i have no other solution than to perform a software repair. Could you perhaps borrow a PC or Mac from a friend?

Re: Problem with Facebook after update to Android 4.4

SH1234 — Thu, 28 Aug 2014 19:42:08 GMT

Same issue here.

Re: Problem with Facebook after update to Android 4.4

jackrich01 — Fri, 29 Aug 2014 09:01:22 GMT

I have this problem too. I see Facebook has released an update but this hasn't changed anything - I am still getting 'incompatible update'. Sony - this really isn't doing anything to improve my opinion of you...when are you going to fix this issue?