topic Re: Lock Screen Problem in E Series

Lock Screen Problem

MusicalPanda47 — Thu, 21 May 2015 00:04:10 GMT

Hi, I've had my Sony Xperia E1 for about two months. But I changed my lock screen to passcode. Now I can't change it back to swipe. What can I do?

Re: Lock Screen Problem

Phy — Thu, 21 May 2015 00:22:23 GMT

Check out @uliwooly 's link it could help you.

http://talk.sonymobile.com/t5/FAQ/How-to-unlock-a-phone-w-o-reseting-reformating-the-phone/m-p/927295#U927295

Re: Lock Screen Problem

Phy — Thu, 21 May 2015 00:39:53 GMT

If your phone is running lollipop

1. Settings
2. Security
3. Clear credentials

Re: Lock Screen Problem

Jake-SonyXperia — Thu, 21 May 2015 00:58:58 GMT

Hi MusicalPanda47,

Welcome to the community,

If the instructions above do not help, then I can only advise that you perform a software repair on the device to remove the lock code.

Use the instructions below.

1. Before you start you have to download the PC Companion software from PC Companion
and install it on your PC.
2. Once installed on your PC, double-click the PC Companion icon on your desktop to start the update.
Note! For some models you will be prompted to do a backup prior to the update and then restore.
3. Install and open PC Companion then select Support Zone.
4. Phone Software Update.
5. Start.
6. Repair Phone
7. Continue
8. Accept data removal
9. Next
10. Wait for prepare
11. Select Phone
12. Follow the connection steps

Re: Lock Screen Problem

Sachin4u — Thu, 21 May 2015 09:00:28 GMT

You can just format it and then update using the built in update center from your phone

Re: Lock Screen Problem

MusicalPanda47 — Mon, 25 May 2015 05:15:08 GMT

Hi. Will formatting a phone wipe all data out? I've got quite a lot of photos & apps.

Re: Lock Screen Problem

Jake-SonyXperia — Tue, 26 May 2015 00:33:38 GMT

Unfortunately yes, it will remove any data from the phones memory, however it will not touch an SD card or SIM card.

Re: Lock Screen Problem

MusicalPanda47 — Wed, 27 May 2015 09:49:45 GMT

Hi Jake-SonyXperiaSupport
Will formatting a phone affect apps on an SD card? Also, will formatting a phone erase all bookmarks on the internet and remove any Gmail accoun? Will formatting erase all the apps that were on the phone before it was sold, like, Album, Photos, Chrome, Messages, Browser and others?
Thanks for your help.

Re: Lock Screen Problem

Jake-SonyXperia — Thu, 28 May 2015 01:40:21 GMT

Performing a Factory reset will remove all content from the device, apart from the SD card, it be like the first day you purchased the product.

Re: Lock Screen Problem

konsulten — Mon, 22 Jun 2015 07:25:53 GMT

After updating to new Android my Xperia E1 is even slower and some problems occured, like the screen locks and I have to hard boot my phone, I cant swipe at all on the screen.

Re: Lock Screen Problem

daktaryxperia — Sat, 11 Jul 2015 11:56:44 GMT

are you using last version of firmware (.19 or .29)?