topic Re: Problem during Update Xperia E1 Please help in E Series

Problem during Update Xperia E1 Please help

Backarang — Sun, 28 Jun 2015 17:51:02 GMT

I was trying to update my phone today
when I was doing it said there was an error and it was not able to
it gave me the option to retry which i did and it told me it could not access the internet
the internet was and is working but it would not work
so i tried to restore my old system when it said it couldnt connect to my phone
so now my phone does not do any thing and please can some one help me

Re: Problem during Update Xperia E1 Please help

Uliwooly — Sun, 28 Jun 2015 17:52:53 GMT

@Backarang

Charge your phone for 40 minutes or so then start the update process all over again with either PCC or Bridge

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Problem during Update Xperia E1 Please help

Backarang — Sun, 28 Jun 2015 18:47:11 GMT

It now turns on and shows sony for a while then goes blank and shows sony for a while on loop
PCC only shows the how to connect screen when i connect my phone to my comp

Re: Problem during Update Xperia E1 Please help

Uliwooly — Sun, 28 Jun 2015 18:51:36 GMT

@Backarang

Remove both SIM and SD cards > turn off the phone > run PCC > support zone > follow all the steps > connect the phone when you are prompted to do so, the phone MUST remain off at all time.

Re: Problem during Update Xperia E1 Please help

Backarang — Sun, 28 Jun 2015 19:47:37 GMT

Thanks man you saved me

Re: Problem during Update Xperia E1 Please help

Uliwooly — Sun, 28 Jun 2015 20:02:17 GMT

@Backarang

Anytime

Re: Problem during Update Xperia E1 Please help

billbo26 — Mon, 29 Jun 2015 10:54:12 GMT

Hi, Do you know if there is another way to get the softwere update? As I can't use PC Companion or Bridge?

Re: Problem during Update Xperia E1 Please help

Uliwooly — Mon, 29 Jun 2015 19:45:13 GMT

@billbo26

What is the issue?