topic Re: lockscreen bug in E Series

lockscreen bug

Vladibeer — Wed, 06 May 2015 13:41:44 GMT

I recently bought two E4s for me and my wife. All is fine but there is this very annoying visual bug on the lockscreen. Almost every time I turn on the phone, the clock widget appears duplicated on the bottom of the screen where the camera and operator icons are. It happens for half a second and disadisappears. Everything is updated and with stock firmware and software. This happens on both phones. Id appreciate any help getting rid of that problem.

Re: lockscreen bug

_alexdon_ — Wed, 06 May 2015 14:03:47 GMT

Can you check if the same occurs in safe mode?

/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: lockscreen bug

Vladibeer — Wed, 06 May 2015 14:20:29 GMT

Thank you for your reply! Yes it happens even in safe mode. Factory reset doesnt work either.

Re: lockscreen bug

_alexdon_ — Wed, 06 May 2015 16:29:29 GMT

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

I hope this will help.

Re: lockscreen bug

Vladibeer — Thu, 07 May 2015 12:28:51 GMT

Ive been quite busy but ill give it a try as soon as I can. Thanks again for your time!

Re: lockscreen bug

_alexdon_ — Thu, 07 May 2015 13:31:57 GMT

No problem,take your time.

Re: lockscreen bug

Vladibeer — Wed, 13 May 2015 18:22:38 GMT

Finally got some time to play with the PC companion. And it didn't work. Same problem as before.

Re: lockscreen bug

_alexdon_ — Wed, 13 May 2015 22:42:40 GMT

Contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

Re: lockscreen bug

Vladibeer — Wed, 13 May 2015 23:04:08 GMT

So you mean it's just me with that problem? On both phones? Brand new, out of the box.. Updated and all.. Would it help if I make a video to showcase the bug?

Re: lockscreen bug

_alexdon_ — Wed, 13 May 2015 23:11:03 GMT

I do not have Xperia E4 to check,you could record the problem and maybe a staff member will take a look.

Re: lockscreen bug

Vladibeer — Thu, 14 May 2015 05:01:37 GMT

OK, here it is. You can see the bug on the bottom of the screen the second time I turn on the phone. https://youtu.be/o6cDIT3V-9M

Re: lockscreen bug

_alexdon_ — Thu, 14 May 2015 06:36:26 GMT

I think @Hampus might want to take a look.

Re: lockscreen bug

Vladibeer — Thu, 14 May 2015 06:47:40 GMT

Now i notice its not just the clock widget but also the status bar - the whole upper part of the screen loads first at the bottom for a split second. Btw i tried changing the lock from swipe to pattern to none, the bug is still there.

Re: lockscreen bug

sammygoforit — Thu, 14 May 2015 13:29:50 GMT

Maybe this will help

Re: lockscreen bug

Vladibeer — Fri, 15 May 2015 12:49:23 GMT

Anyone?

Re: lockscreen bug

Hampus — Mon, 18 May 2015 07:13:29 GMT

Hi,

Could you please send me your details in a PM, and I will forward this.

Make a relevant topic and include the following.

Name:
Phone nr:
E-mail:
Country:
Operator:
Product(s):
IMEI nr:
Build number:

Re: lockscreen bug

Vladibeer — Mon, 18 May 2015 13:08:13 GMT

Thanks, just sent you a message

Re: lockscreen bug

Hampus — Mon, 01 Jun 2015 12:57:18 GMT

Hi again,

We have tried to replicate this but it cannot be replicated. Our developers say that it may be caused by very specific settings that you have in your phone that caused heavy processor load. It is possible that processor is not re-activated fast enough in very specific conditions to show the clock on the correct position immediately. The developers are continuously improving the performance of the software, so if and when it's an update available please update the phone

Re: lockscreen bug

Vladibeer — Wed, 17 Jun 2015 06:51:20 GMT

Thank you for your efforts. This is not setting related as it happens even after factory reset. I thought it could be stamina mode that interferes but with disabled stamina the bug is still there. Any idea when the update is rolling out? Will E4 get Lollipop as well as high end devices?

Re: Change of background

Vladibeer — Fri, 19 Jun 2015 21:53:18 GMT

Dont mean to hijack the topic, but is there a way to set live wallpapers on lockscreen? I like both lockscreen and home to look the same.