topic Re: wi-fi not turning on & sim not recogised in E Series

wi-fi not turning on & sim not recogised

aha17 — Tue, 30 Aug 2016 21:54:31 GMT

started having a continual pop- up that wouldn't go away on E1, had to do a factory reset - seemed to resolve issue, then started getting no service, couldn't make/receive calls/texts, only internet functions, then wi-fi wouldn't turn on, another factory reset hasn't resolved problems & now when turn on phone also get message says 'sim not recognised' - sim works perfectly in other phones, tried other sims in phone they also have same problems -

Re: wi-fi not turning on & sim not recogised

Uliwooly — Tue, 30 Aug 2016 22:38:58 GMT

@aha17

Does it work while in >>> safe mode ?

Re: wi-fi not turning on & sim not recogised

aha17 — Wed, 31 Aug 2016 07:34:59 GMT

Thanks for reply - I have just tried that & still have same issues, sim not recognised & wi-fi won't turn on

Re: wi-fi not turning on & sim not recogised

Uliwooly — Thu, 01 Sep 2016 19:02:59 GMT

@aha17

Time to get your device inspected by your Local support

Re: wi-fi not turning on & sim not recogised

aha17 — Mon, 05 Sep 2016 09:29:09 GMT

Have sent it off for repair after speaking to sony support - it was just under 1yr old so hopefully warranty issue. But Argos were totally unhelpful - don't buy your hones in there!