topic Sony experia e4 cant remove app. in E Series

Sony experia e4 cant remove app.

Catanmax — Tue, 09 Aug 2016 11:04:48 GMT

Hi and thanks in advance for any help. I can't remove an app from my son's phone. He downloaded a Minecraft screen lock which he has tried to uninstall. It's not being removed and we can't click uninstall. Anyone any ideas? Ty. Cat.

Re: Sony experia e4 cant remove app.

Christofer — Tue, 09 Aug 2016 11:09:18 GMT

Hi @Catanmax,

Could you try restarting the phone into safe mode and then check again if you can uninstall this app?

Re: Sony experia e4 cant remove app.

Catanmax — Tue, 09 Aug 2016 11:20:40 GMT

Tried that, still can't uninstall.

Re: Sony experia e4 cant remove app.

Christofer — Tue, 09 Aug 2016 11:30:06 GMT

I tried downloading the app myself. Turns out you need to go to Settings > Security > Device administrators and then deactivate the app here first. After doing this you should be able to uninstall the app like you normally would do.

Re: Sony experia e4 cant remove app.

Catanmax — Tue, 09 Aug 2016 11:45:01 GMT

Thank you Christopher! That has worked! Cheers, cat.

Re: Sony experia e4 cant remove app.

Christofer — Tue, 09 Aug 2016 11:52:36 GMT

Glad to hear that, you're welcome!