topic Re: Missing key on Xperia E5 keyboard in E Series

Missing key on Xperia E5 keyboard

JohnnyS — Wed, 01 Feb 2017 17:47:29 GMT

Hi, again. Sorry to come back with another query so soon after the last one! The Sony Xperia E5 online user manual makes reference to a "12!?" key. But I can find no such key on the keyboard of my E5. Can anyone explain why that is, please?

Thanks in advance.

JohnnyS

Re: Missing key on Xperia E5 keyboard

Uliwooly — Wed, 01 Feb 2017 21:17:32 GMT

@JohnnyS

could you share the page of the user manual with that reference?

Re: Missing key on Xperia E5 keyboard

JohnnyS — Wed, 01 Feb 2017 22:32:55 GMT

Thanks,uliwooly. Here's the link http://support.sonymobile.com/gb/xperiae5/userguide/Swift-key-overview/

Scroll down to "To change the Gesture input settings"

Re: Missing key on Xperia E5 keyboard

Uliwooly — Thu, 02 Feb 2017 01:09:13 GMT

@JohnnyS

They are referring to 5

Re: Missing key on Xperia E5 keyboard

JohnnyS — Thu, 02 Feb 2017 10:17:46 GMT

Yes, but my keyboard does not have such a key!

Re: Missing key on Xperia E5 keyboard

Jonas — Thu, 02 Feb 2017 11:29:19 GMT

Hi @JohnnyS,

I'm sorry for the confusion.

The picture in the user guide is wrong, and is showing a screenshot of the Xperia keyboard that we used to have in our previous models, that is why you can't find the button on your Swiftkey keyboard.

I would however have been strange if you could see the button on the keyboard in your phone!

Thank you for finding this out and I will make sure to forward this error in the user guide internally.

I'm sorry for the inconvenience and let me know if there is anything else I can assist you with!

Re: Missing key on Xperia E5 keyboard

JohnnyS — Thu, 02 Feb 2017 11:33:42 GMT

Ah, that explains it! Many thanks for the info, Jonas.

Re: Missing key on Xperia E5 keyboard

Jonas — Thu, 02 Feb 2017 11:35:41 GMT

You're welcome, and thanks again for finding this out!

Have a great day!