topic Re: auto rotation doesn't work on Sony Xperia M2 in M Series

auto rotation doesn't work on Sony Xperia M2

valca33 — Sat, 10 Dec 2016 10:25:04 GMT

I tried to restart the phone but it doesn't work.
Even when I boot it to safe mode and turn on again nothing changes
So please can someone help?

Re: auto rotation doesn't work on Sony Xperia M2

Uliwooly — Sat, 10 Dec 2016 11:19:04 GMT

@valca33

repair the phone with XC and report back

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: auto rotation doesn't work on Sony Xperia M2

valca33 — Sat, 10 Dec 2016 11:51:23 GMT

Thanks I will give it a try

Re: auto rotation doesn't work on Sony Xperia M2

valca33 — Sat, 10 Dec 2016 17:32:29 GMT

Hey, I tried it and it works it upgraded my to android 5.0 and screen rotation works Thank You

Re: auto rotation doesn't work on Sony Xperia M2

Uliwooly — Sat, 10 Dec 2016 18:19:29 GMT

@valca33

Anytime

Re: auto rotation doesn't work on Sony Xperia M2

valca33 — Sat, 10 Dec 2016 20:19:01 GMT

One thing, how can i restore data from google drive. I also backup data in restore and backup app which is already installed in my phone

but it says that it can't restore

Re: auto rotation doesn't work on Sony Xperia M2

Uliwooly — Sat, 10 Dec 2016 20:20:48 GMT

@valca33

if the backup went ok, you should be able to retrive from settings > backup & reset

as for the app, if you repaired the phone with XC the data stored on the phone was deleted, as the message warned you when you ran XC

Auto rotation stopped working on Xperia m2

valca33 — Mon, 19 Dec 2016 19:30:00 GMT

Hey my auto rotation stopped working
I tried to repair it with Xperia companion and it worked but
Later it stopped
I played Just Dance with my phone and I think it could be from the app
Do you have any solution for this?

Re: Auto rotation stopped working on Xperia m2

Jonas — Fri, 23 Dec 2016 13:26:36 GMT

Hi @valca33,

I'm sorry to hear that you are experiencing troubles with the auto rotation again.

I would recommend that you restart your phone in safe mode to make sure a third party application isn't the cause of the auto rotation not working.

Let me know how it goes!

Re: Auto rotation stopped working on Xperia m2

valca33 — Fri, 23 Dec 2016 13:37:26 GMT

hi thank you for reply

what is third party application?

Re: Auto rotation stopped working on Xperia m2

valca33 — Fri, 23 Dec 2016 14:00:35 GMT

when I'm in safe mode auto rotation doesn't work neither

I don't know what I'm going to do next I tried everything i think

Re: Auto rotation stopped working on Xperia m2

Jonas — Fri, 23 Dec 2016 15:17:20 GMT

Thanks for the update!

A third party application is an app that you have downloaded from the Google Play store and Sony Mobile have not developed!

Did it stop to work directly after playing this specific game in the phone? And was it the first playing the game after you completed the software repair?

I would recommend that you perform a software repair using Xperia Companion and that you don't install / use this application called "Just dance" and see if the auto rotation stops working again.

If it does, let me know!

Re: Auto rotation stopped working on Xperia m2

valca33 — Fri, 23 Dec 2016 16:12:46 GMT

I already did software repair but nothing changed

I uninstall the app but it still not works

I report back if something changes

Thanks anyway

Re: Auto rotation stopped working on Xperia m2

Jonas — Fri, 23 Dec 2016 16:16:54 GMT

Thanks for the swift reply!

I see, I'm afraid it may be related to hardware rather than software since the auto rotation still isn't working after the software repair had been completed.

I would recommend that you have your phone sent in to an authorized service centre, to do that please contact your Local support team and they will gladly assist you with that, they can also answer any questions you might have regarding warranty and service routines.

Best of luck and keep me posted!

Re: auto rotation doesn't work on Sony Xperia M2

valca33 — Fri, 23 Dec 2016 16:38:08 GMT

Thanks for reply
I see what I can do
Thank you for your help
I report back

Re: Auto rotation stopped working on Xperia m2

Jonas — Mon, 02 Jan 2017 10:55:04 GMT

Hello again!

I'm sorry for the late response, I have been out of office due to vacation.

No problem and let me know how it goes!

Re: auto rotation doesn't work on Sony Xperia M2

Valca3 — Mon, 02 Jan 2017 18:20:21 GMT

Hello I'm back
I did factory reset and it works

Re: auto rotation doesn't work on Sony Xperia M2

Jonas — Tue, 03 Jan 2017 09:43:21 GMT

Hello again!

I'm glad to hear it's working again!

Please keep me updated if it stops working again or if there is anything else I can assist you with!