topic Re: USB Storage is Restricted in XA Series

USB Storage is Restricted

Kara28M — Tue, 20 Dec 2016 22:46:48 GMT

HELP! I bought a Sandisk OTG usb (i ain't sure if i got the name right but anyway...) it was working fine before I can access my files, transfer stuff etc etc. Then i plugged it again today then now it's giving me this USB Storage is Restricted, A security policy restricts the use of USB Storage! Does this have anything to do with AVG that is already installed in this phone or nah? Tried tapping on "mount" from the regular settings, still same. I have Xperia XA Ultra

Re: USB Storage is Restricted

Jake-SonyXperia — Tue, 20 Dec 2016 22:48:44 GMT

Hi @Kara28M,

Welcome to the community,

This generally happens if something has added a security policy to the device, in most cases this would be a work email, are you using a work email on the handset?

Re: USB Storage is Restricted

Kara28M — Tue, 20 Dec 2016 22:57:14 GMT

No not at all, what are the other possible causes?

Re: USB Storage is Restricted

Kara28M — Tue, 20 Dec 2016 23:28:05 GMT

I disabled auto-sync data if that has anything to do with it same. Tried turning off the avg anti theft things still same. I don't want to restet this phone help plsss

Re: USB Storage is Restricted

Jake-SonyXperia — Wed, 21 Dec 2016 01:31:09 GMT

Did this only occur after downloading and installing AVG on the device or are you aware of any changes that have occurred since the last time you used the function?

The error message itself gives the answer, there is a security restriction on this device, and this has likely been actioned by some application on the handset that has admin rights. AVG just happens to get Admin rights upon install.

Maybe try removing AVG from the device and testing.

Let me know.

Re: USB Storage is Restricted

Kara28M — Fri, 23 Dec 2016 23:48:58 GMT

AVG is already installed in this phone when I bought it... It was working fine before, probably i allowed some apps to have admin rights or whatsoever... How do I disable it? Don't want to uninstall avg tho

Re: USB Storage is Restricted

Rain1 — Tue, 07 Feb 2017 06:25:52 GMT

I have the same problem. What did you do to? Is your otg now working? I need a help also

Re: USB Storage is Restricted

RachLee — Tue, 28 Feb 2017 16:57:16 GMT

i have the same issue. my previous phone with Android 6 version is ok. only my current phone which is updated to Android 7 has the problem. the security patch might be the issue..... it seems like a common problem that we all have.

Re: USB Storage is Restricted

ArturoClavijo — Thu, 23 Mar 2017 01:40:50 GMT

I have the same problem, pls help

Re: USB Storage is Restricted

NumberOneIllumi — Thu, 23 Mar 2017 07:50:13 GMT

Same problem here, and shame on tech people for not doing proper research.

SOLUTION for me was:
I had encrypted my phone and sd card.

To my mind, the issue is sd card. The clue is "security policy".

Deactivate encryption for/on sd card, and then reboot your phone.

Then detect USB as usual.

After that (after you use your USB) you can reactivate encryption on sd card.

Re: USB Storage is Restricted

Saleemb22666 — Sat, 08 Apr 2017 19:16:54 GMT

S really worked for my problem

Re: USB Storage is Restricted

Saleemb22666 — Sat, 08 Apr 2017 19:17:31 GMT

Worked perfectly

Re: USB Storage is Restricted

NumberOneIllumi — Thu, 18 May 2017 23:09:36 GMT

Good. Glad to know.

Re: USB Storage is Restricted

Ginoqual — Mon, 22 May 2017 04:07:50 GMT

Thx

Re: USB Storage is Restricted

Ans3 — Wed, 14 Jun 2017 13:37:05 GMT

I am exasperated, neither on line help nor service centre could help resolve the issue.

Re: USB Storage is Restricted

shalen — Fri, 04 Aug 2017 16:50:43 GMT

can not mount my pen drive to sony xperia xa ultra , please help

Re: USB Storage is Restricted

Mellbreak — Thu, 02 Nov 2017 16:07:20 GMT

I have exactly the same problem on exactly the same phone. No avail installed but since I last used otg USB phone os was updated?!

Re: USB Storage is Restricted

Bradypodion — Sun, 22 Apr 2018 08:45:04 GMT

Thank you. This worked for me and saved me some money too. Thank you again.

And I was going to make the same remark about Sony's support team, except that I was not going to be that polite.

Re: USB Storage is Restricted

Ip4Nk — Mon, 13 Aug 2018 02:19:20 GMT

Clear creadentials,

this solved my sony xperia z3+ (E6553)

Re: USB Storage is Restricted

wekkah — Sat, 08 Feb 2020 11:49:54 GMT

very good and fast solution for this issue, and indeed not on a lot of tech websites found. Thanks! works like a charm.