https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3702144#M57754 <P>Sorry about that, actually Xperia Companion is a software that you can install on your computer through the following link: <A href="https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00236877" target="_blank">https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00236877</A></P><P>it may help you in resolving this issue, but if it didn't, then I believe the best option is to contact Sony support to check your repair options.</P> Wed, 09 Sep 2020 15:40:30 GMT Jess.09 2020-09-09T15:40:30Z https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3701544#M57743 <P>My Xperia xz1 compact doesn't recognize fingerprint after submerging it under water in a poll for 5 minutes. I have made a factory reset, but it still doesn't work.</P> Mon, 07 Sep 2020 17:33:56 GMT https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3701544#M57743 petreandreiionut 2020-09-07T17:33:56Z https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3702056#M57749 <P>I believe it could be water damaged, did you try to perform a software repair using Xperia Companion?</P> Wed, 09 Sep 2020 10:29:47 GMT https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3702056#M57749 Jess.09 2020-09-09T10:29:47Z https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3702110#M57753 <P>I don't have xperia cimpqnionapp and I didn't find it on play store. All I have is a support app and I've tried troubleshooting the fingerprint function but it doesn't work. Maybe it got damaged while under water like you said.<span class="lia-unicode-emoji" title=":pensive_face:">😔</span></P> Wed, 09 Sep 2020 12:13:10 GMT https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3702110#M57753 petreandreiionut 2020-09-09T12:13:10Z https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3702144#M57754 <P>Sorry about that, actually Xperia Companion is a software that you can install on your computer through the following link: <A href="https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00236877" target="_blank">https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00236877</A></P><P>it may help you in resolving this issue, but if it didn't, then I believe the best option is to contact Sony support to check your repair options.</P> Wed, 09 Sep 2020 15:40:30 GMT https://community.sony.fi/t5/xz-series/xz1-compact-fingerprint/m-p/3702144#M57754 Jess.09 2020-09-09T15:40:30Z