https://community.sony.fi/t5/1-series/how-do-i-reset-my-phone-as-it-seems-to-be-frozen-on-e-mergency/m-p/3647216#M4221 <P>How do I Reset my phone as it seems to be frozen on e!mergency calls only</P> Mon, 20 May 2019 10:14:16 GMT IanW2 2019-05-20T10:14:16Z https://community.sony.fi/t5/1-series/how-do-i-reset-my-phone-as-it-seems-to-be-frozen-on-e-mergency/m-p/3647216#M4221 <P>How do I Reset my phone as it seems to be frozen on e!mergency calls only</P> Mon, 20 May 2019 10:14:16 GMT https://community.sony.fi/t5/1-series/how-do-i-reset-my-phone-as-it-seems-to-be-frozen-on-e-mergency/m-p/3647216#M4221 IanW2 2019-05-20T10:14:16Z https://community.sony.fi/t5/1-series/how-do-i-reset-my-phone-as-it-seems-to-be-frozen-on-e-mergency/m-p/3647217#M4222 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1247282">@IanW2</A>, sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.fi/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />I'm not quite sure that I understand the behaviour you are experiencing, would it be possible for you to elaborate a bit? Are you stuck on a lock screen or can you use the device as normal, but there is no network connection?<BR /><BR />If there is no network connection, try removing the SIM card and inserting it again, or try with a different SIM card in the device.<BR /><BR />I hope that helps and please do elaborate! <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.fi/html/images/smilies/011.png" alt="Slightly_smiling_Face" title="Slightly_smiling_Face" /><BR /><BR />edit: if you could get back to me with your phone model that would be great as well, as the Xperia 1 has not been released and your post is in this board.</P> Tue, 21 May 2019 13:21:45 GMT https://community.sony.fi/t5/1-series/how-do-i-reset-my-phone-as-it-seems-to-be-frozen-on-e-mergency/m-p/3647217#M4222 Jonas 2019-05-21T13:21:45Z