topic Xperia 1 Phone calls problems after Android 11 in 1 Series

Xperia 1 Phone calls problems after Android 11

tsypien — Mon, 22 Feb 2021 18:06:31 GMT

I have to restart my Xperia 1 phone every time when want to make a phone call. When someone calling me I nothing happens on my phone. After restarting it is fine for some time.

It started after upgrading to Android 11.

Anyone noticed that problem?

Re: Xperia 1 Phone calls problems after Android 11

Strampke — Mon, 22 Feb 2021 21:36:54 GMT

Which update, 55.2.A.2.66 or the prior 55.2.A.2.630

If you're still on 55.2.A.2.630 then just wait a little for the next update.

Steps to take

- how is it in safe mode?

- if same situation in safe mode then backup and do a software repair with Xperia Companion.

Re: Xperia 1 Phone calls problems after Android 11

tsypien — Wed, 24 Feb 2021 10:54:34 GMT

Thanks for the reply. The situation is still the same after both updates.

Safe mode is fine but it doesn't tell too much as it is working fine after normal restarting. Unfortunately just for about an hour.

I followed your instructions and spent lovely couple of hours to do software repair and restoration of application settings. I was happy when I finished all the process and it was fine. Unfortunately for one hour only and the problem came back.

Re: Xperia 1 Phone calls problems after Android 11

Strampke — Wed, 24 Feb 2021 11:09:25 GMT

I don't exactly understand.

You say it's OK in safe mode?

Or even then after one hour problems occur.

In general:

In safe mode only the preinstalled apps are activated.

So this is like a clean install.

There are apps that jeopardize your system for instance by not handling memory allocation in a proper way.

The moment you do a software repair and reinstall all previously installed apps you're re-introducing trouble.

Stay mainstream & install just the most needed apps.

It keeps your device lean and speedy.

Re: Xperia 1 Phone calls problems after Android 11

tsypien — Wed, 24 Feb 2021 18:10:50 GMT

Ok. Understand.

Unfortunately still the same.

Just to be sure I've done another factory reset and restore from Google cloud.

Problem come back even in safe mode.

I always minimise number of applications to keep the system as clean as possible.

What I should do now?

I was really enjoying my Xperia for photography, navigation, banking, social media, video, sports, music. That's the point for spending not small amount of money for pocket size computer. I really need it sorted.

Thanks for all help.

Re: Xperia 1 Phone calls problems after Android 11

Strampke — Wed, 24 Feb 2021 22:07:06 GMT

What if you do another Xperia Companion software repair, battery >80%

Then don't restore anything and test.

Then add a few apps and test.

And so on.

Before doing so, try another SIM from someone else.

Remove SD card if present.

Re: Xperia 1 Phone calls problems after Android 11

tsypien — Thu, 25 Feb 2021 18:48:43 GMT

unfortunately something want wrong on repairing process and now I can see: Your device is corrupt... Can't boot... and switching off itself. So I lost my smartphone for some time.

Looks like I have to book warranty repair 😞

Re: Xperia 1 Phone calls problems after Android 11

Strampke — Thu, 25 Feb 2021 22:10:10 GMT

First things first.

- switch off and charge your phone

- keep it switched off

- open Xperia Companion and choose software repair

- On the next page tick 'device is not recognised or is a smart watch'

- follow the instructions

Good luck with the software repair.

Re: Xperia 1 Phone calls problems after Android 11

tsypien — Tue, 02 Mar 2021 06:56:10 GMT

Thanks for your help.

I couldn't wait any more and I had sent the phone for warranty repair.

I had another repeating issue with fingerprint sensor.

Hopefully both will be sorted out.

I will follow your instructions about installation minimum applications without using backup just when I receive the device.

Re: Xperia 1 Phone calls problems after Android 11

tsypien — Fri, 05 Mar 2021 14:39:25 GMT

I've got my phone back.

Still the same issue.

I've done another software repair and haven't even login into my Google account. It happens even on clear system.

I've swapped SIM card with O2 one and works fine. My 3 network card works fine in another phone.

What is the next step? Thanks

Re: Xperia 1 Phone calls problems after Android 11

Strampke — Fri, 05 Mar 2021 21:27:16 GMT

So an O2 SIM card works fine?

The take up contact with your own provider and ask.

You can also ask the provider to send you another SIM card.

Smartphones in general tend to behave strange with faulty SIM cards and faulty SD cards.

Check both.

Re: Xperia 1 Phone calls problems after Android 11

tsypien — Sat, 13 Mar 2021 17:48:26 GMT

Unfortunately after SIM card replacement and all checks done by Three network there's still the same problem. They said there's a problem with phone. So after updating to android 11 phone doesn't work properly with Three network and freezing phone calls.

I don't want to change the phone as I really like Sony Xperia for photography, video and music. What's the solution?

Re: Xperia 1 Phone calls problems after Android 11

Strampke — Sat, 13 Mar 2021 23:27:30 GMT

So it's just Three network?

Mmmm, I'm at a loss here.

See if an update will bring relief.

Anyway, my Xperia 1 is on the same software release as yours and doesn't show this kind of behaviour.