topic Re: Xperia 1 V Netflix HD in 1 Series

Xperia 1 V Netflix HD

seunodueko — Sun, 13 Aug 2023 03:08:36 GMT

The Xperia 1 V does not have Widevine L1 certification, meaning despite its superb display, Netflix videos can only be streamed and/or downloaded in 480p SD resolution!

This is not a chipset or hardware limitation, and there is simply no excuse for a £1,300 flagship phone to only have Widevine L3 support, so hope this major flaw will be corrected soon!

Re: Xperia 1 V Netflix HD

kennycr — Mon, 02 Oct 2023 18:58:58 GMT

Agree, it's totally unacceptable that Widevine L1 is not supported. This impacts Netflix, Prime Video and now Bravia Core for Xperia. It seems a recent update has caused this because It definitely wasn't the case some weeks ago.

Sony, please fix this!

Re: Xperia 1 V Netflix HD

seunodueko — Mon, 02 Oct 2023 19:41:24 GMT

Not an ideal solution of course, but one workaround is to restart the
phone, which restores Widevine L1 (until the next deactivation). Sony still
needs to solve the root cause.

Re: Xperia 1 V Netflix HD

kennycr — Mon, 02 Oct 2023 20:25:30 GMT

Restarting didn't work, neither did reinstalling the apps. YouTube appears to work but nothing else.

Re: Xperia 1 V Netflix HD

Pernas — Tue, 03 Oct 2023 07:54:51 GMT

Hmm, sounds familiar, had the same issue with the Asus ZF9 and while Asus pointed me to Netflix, Netflix did the opposite, needless to say, it wasn't fixed for me...ever. This is probably only because the 1 V is too new - hopefully

Re: Xperia 1 V Netflix HD

Piscie — Wed, 18 Oct 2023 12:55:19 GMT

Hey @seunodueko, are you facing this issue with Netflix only? Have you contacted the Sony reps directly about this?

Re: Xperia 1 V Netflix HD

seunodueko — Wed, 18 Oct 2023 13:09:07 GMT

Yes it still happens intermittently, and affects Prime Video as well. In my case, restarting the phone resolves it until the next occurrence but what is needed is a software fix by Sony. I flagged it up on Sony's Twitter channel but who knows if they're looking into it or not...

Re: Xperia 1 V Netflix HD

HannahEd01 — Tue, 24 Oct 2023 16:04:29 GMT

Hey guys, try these steps and let me know how it goes: https://www.sony.co.uk/electronics/support/mobile-phones-tablets/articles/00232845

By the way, it's not mentioned anywhere if this phone is Widevine L1 certified or not, and it doesn't make sense that the issue happens intermittently, so I think it should be treated as a normal issue.

Re: Xperia 1 V Netflix HD

kennycr — Wed, 25 Oct 2023 05:47:19 GMT

Hello,

I have restarted, forced restart, performed a factory reset (time consuming process) and performed a software repair via the PC. Nothing has worked. Widevine is still L3. Safety net CTS profile match falls, Google Play Protect is saying "device is not certified" and to be absolutely clear, the phone is not and never has been rooted.

Sony Support have not been able to resolve this.

Re: Xperia 1 V Netflix HD

seunodueko — Thu, 26 Oct 2023 07:23:49 GMT

I've just realised that although I get Widevine L1 playback on Amazon Prime Video after restarting, and the DRM Info app confirms it, Netflix still remains at Widevine L3. So not sure if it's a problem for Netflix to resolve but when I contacted them previously, they insisted it was a Sony issue.

Re: Xperia 1 V Netflix HD

HannahEd01 — Wed, 01 Nov 2023 15:15:37 GMT

Hey kennycr, how's it going with Sony? What did they tell you?

Re: Xperia 1 V Netflix HD

HannahEd01 — Wed, 01 Nov 2023 15:16:05 GMT

Hey seunodueko, did you try the steps above? Also, did you try to ask Netflix?

Re: Xperia 1 V Netflix HD

kennycr — Fri, 03 Nov 2023 07:36:33 GMT

Hello,

Still not resolved with Sony support in fact I'm very disappointed with their customer service. The issue was escalated to another team, I was asked to send the phone to their repair centre, I was assured they would send a replacement on receipt of my phone, they received it on Tuesday morning and I've heard nothing since. I will be calling today, very poor.

Re: Xperia 1 V Netflix HD

kennycr — Thu, 23 Nov 2023 09:52:24 GMT

Update:

Sony eventually replaced my phone, it was returned with Android 14 installed. All apps are working as expected.

Re: Xperia 1 V Netflix HD

Mondo79 — Sat, 25 Nov 2023 09:03:04 GMT

I have the same issue as you. Did you find a solution to the device not being play protected?

Ignore. Just see your latest post.

Re: Xperia 1 V Netflix HD

seunodueko — Mon, 04 Dec 2023 12:32:44 GMT

Hi Hannah,

I did another clean re-install of Netflix and that seems to have corrected the issue. Hopefully it will not recur but I think the last time I did that, the fix was only temporary.

Re: Xperia 1 V Netflix HD

seunodueko — Mon, 04 Dec 2023 11:50:32 GMT

Hi Kenny,

To confirm, is Netflix now running Widevine L1 on your replaced phone?

Re: Xperia 1 V Netflix HD

kennycr — Mon, 04 Dec 2023 22:34:02 GMT

Hi Seunodueko,

That is correct, Netflix is running Widevine L1

Re: Xperia 1 V Netflix HD

ROBYER1 — Wed, 07 Feb 2024 23:48:42 GMT

Same issue here, netflix is playing in SD only with HDR unavailable on my Xperia 1 V running Android 14. I have added Netflix to auto creator mode and also tried running Netflix while in Creator Mode but neither helped.

Can anyone share what they did to fix this?

Re: Xperia 1 V Netflix HD

seunodueko — Thu, 08 Feb 2024 03:08:05 GMT

The issue hasn't recurred since I did a clean re-install of Netflix, so worth a shot if you haven't tried that already.