topic Re: Sony Xperia 1 iii Fingerprint sensor not working in 1 Series

Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Sat, 27 Jul 2024 10:30:20 GMT

My Fingerprint sensor is not responding or tells me to wipe the sensor clean which seems to be a common fault.

Is there a actual fix to this problem or is it a faulty power button/ sensor?

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Mon, 29 Jul 2024 13:01:55 GMT

Fingerprint sensor is temporary working again after putting the phone in the freezer for a minute. Must be because the phone gets hot. It's rather annoying the sensor plays up on this expensive phone a month after the warranty ran out.

Re: Sony Xperia 1 iii Fingerprint sensor not working

Anonymous — Fri, 02 Aug 2024 16:50:53 GMT

Hey @dragonzuiko

That's a possibility, did you try to do the fingerprint sensor test from the support app on the phone, and what was the result?

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Fri, 02 Aug 2024 18:19:16 GMT

It's saying the sensor is ok when working but when the phone gets hot I just get the phone saying wipe the sensor.

It's only been playing up the last couple of weeks, never had the problem before.

Re: Sony Xperia 1 iii Fingerprint sensor not working

Anonymous — Wed, 07 Aug 2024 16:39:08 GMT

Hey @dragonzuiko

I'd recommend trying the rest of the steps here and test again: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-10-iii/articles/SX919801

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Wed, 07 Aug 2024 18:08:31 GMT

Yes I tried all of that. It's ok when cold but when you start using the phone and it warms up the phone keeps asking you to wipe the sensor. Seems a common problem with the mk iii and mk IV my phone is two months out of warranty just my luck.

I have always bought Sony phones since the brick phones but looks like I may have to look for a different company 😔

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Wed, 07 Aug 2024 18:10:53 GMT

Tried it many times and fingerprint sensor only works when the phone has not been used for a while, when the phone gets hot it stops working, not very good from a £1300 phone 😔

Re: Sony Xperia 1 iii Fingerprint sensor not working

Anonymous — Sun, 11 Aug 2024 14:58:46 GMT

@dragonzuiko Yeah seems like you need to contact the support team after checking these steps as well: Xperia Smartphone 7 Tips

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Sun, 11 Aug 2024 18:15:31 GMT

Yes I messaged Sony about the phone, they emailed back with things to try which most I tried already but I done a software repair on the phone which was a pain because you lose lots of info even after backing up the phone.

The good news is the fingerprint sensor is working ok at the moment. Fingers crossed it's ok now.

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Fri, 16 Aug 2024 20:40:31 GMT

Playing up again, reset the phone for nothing, time to switch companies I think 🤔

Re: Sony Xperia 1 iii Fingerprint sensor not working

ARG1954 — Wed, 14 May 2025 13:04:08 GMT

I have this problem. I don't think it's temperature. A restart always cures it for a while. I'm pretty sure it's software. I'm on Android 13 and I understand newer phones IV and V phones had the problem but don't now they have Android 14. So it's an Android 13 issue for Sony but we 1 III users will not get Android 14 sadly.

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Wed, 14 May 2025 14:31:46 GMT

Mine is just a spare phone now, Sony just kept fobbing me off saying the usual thing they never had any complaints before about the problem.

I just bought a pixel 8 pro, fantastic phone, shame really I been a Sony customer for 30+ years

Re: Sony Xperia 1 iii Fingerprint sensor not working

MediaGo11 — Thu, 15 May 2025 10:54:32 GMT

I have the fingerprint problem too with my xperia 5 III. Since Android 13 it didn´t work any longer. I tried everything recommended including restarts loosing many data. Nothing helped...

Re: Sony Xperia 1 iii Fingerprint sensor not working

Dragonzuiko — Thu, 15 May 2025 11:03:01 GMT

Yes same we me, even reset my phone and lost loads of data. I jumped through all the hoops they told me to do and by then the two years was up so they said I would have to pay when it's clearly there fault.

Shocking how a big company can just fob people off, it's happened a few times with different appliances over the good 40 years I been buying Sony, you tell them you have a problem and they lie saying they not heard that before even though thousands have the same problem.

Customer loyalty has got me no where, so shopping elsewhere from now on

Re: Sony Xperia 1 iii Fingerprint sensor not working

KilaBite — Tue, 02 Sep 2025 23:19:05 GMT

Sony Xperia 1iii here. Exactly same issue as described above.

I've factory reset. The problem would intermittently go away and come back.

Now it just refuses to read my fingerprint. Apparently it's a faulty ribbon cable.

I'll pay to have or fixed. I just want my flagship phone to work properly! These things cost a fortune.