topic Re: Cannot receive incoming calls on Xperia 10 IV in 10 Series

Cannot receive incoming calls on Xperia 10 IV

fedemc — Thu, 06 Oct 2022 16:10:55 GMT

Hello,

My Xperia 10 IV is not receiving incoming calls. I can call from my phone. I tried my SIM chip on another phone and I can receive incoming calls, so it's definitely an issue with the Xperia.

Any help?

Thanks!

Re: Cannot receive incoming calls on Xperia 10 IV

HannahEd01 — Fri, 07 Oct 2022 15:01:42 GMT

Hi fedemc, since you're able to make calls, did you try contacting your operator? Also, did you try the SIM card in another phone?

Re: Cannot receive incoming calls on Xperia 10 IV

fedemc — Fri, 07 Oct 2022 17:40:36 GMT

Hi HannahEd01,

Yes, I contacted my mobile operator. They suggested I change the SIM card. I tried a new SIM card and I have the same issue. I also tried the SIM card in another phone, and I can receive calls in that phone.

Re: Cannot receive incoming calls on Xperia 10 IV

Anonymous — Thu, 13 Oct 2022 17:31:16 GMT

Hi @fedemc

Do you have signal bars at the top of your screen?

Also, you can try the steps here, it could help: https://www.sony.co.uk/electronics/support/mobile-phones-tablets-mobile-phones/xperia-10-iv/articles/00235712

Re: Cannot receive incoming calls on Xperia 10 IV

fedemc — Fri, 14 Oct 2022 23:30:03 GMT

Hello,

I have signal bars at the top of the screen.

"Make sure that your SIM card is working properly. Insert your SIM card in another device. If this works, it is probably your device that is causing the problem. In this case, contact an authorized Sony service partner."

If there aren't other recommended solutions, I believe I should follow that step.

Re: Cannot receive incoming calls on Xperia 10 IV

Strampke — Sat, 15 Oct 2022 11:53:11 GMT

Hi @fedemc

How is it in safe mode?

Downloaded applications may affect the performance of your device or cause it to behave unpredictably. Use safe mode to check whether a downloaded application is causing the problem.

In safe mode, your device only starts with software and applications already installed when it was purchased. If the device performance improves in safe mode, one or more downloaded applications are likely to affect the device negatively.

Re: Cannot receive incoming calls on Xperia 10 IV

HannahEd01 — Mon, 24 Oct 2022 16:07:32 GMT

Hey fedemc, If the issue still happens in safe mode, try a software repair, then book a repair directly. Where are you based? Do you know how to book the repair?

Re: Cannot receive incoming calls on Xperia 10 IV

fedemc — Tue, 31 Jan 2023 22:54:16 GMT

Hello, an update on this issue. Today I installed system update v64.1.A.4.8 which solved the issue. I can now receive incoming calls.