topic Re: Apps crashing and all sorts of problems in Z Series

Apps crashing and all sorts of problems

RobotMaria — Fri, 23 Jun 2017 14:42:34 GMT

Hope someone can help me sort this out. Facebook, Google and other apps crashing and phone getting hot very quickly and battery running down much faster than usual (15% in half an hour and no apps used just one brief phone call).

It started yesterday (22/6/2017) my phone just started acting strange. Several apps wouldn't open or crashed moments after opening, this happened with games, Facebook and diagnostics. Then the phone came out of stand by on its own and then restarted several times. I switched the phone off and turned it back on and it seemed okay for about 15 mins. Then crashed again while I tried to use Google. I have checked diagnostic and there are 9 system incidents (from yesterday and today) and 49 applications not responding in the last 10 days. The Lollipop system UI has stopped responding 8 times. I have checked and my system seems up to date (Android version 5.1.1 and software version 14.6.A.1.236). I haven't installed any new apps recently. What is the problem and what do I do to sort this out? Thanks for any advice.

Re: Apps crashing and all sorts of problems

MarlonUk1 — Fri, 23 Jun 2017 15:13:04 GMT

software repair using Xperia Companion

Re: Apps crashing and all sorts of problems

Lordjimen — Fri, 23 Jun 2017 17:26:13 GMT

I have the exact same thing and it started yesterday too! Please find a fix.

Re: Apps crashing and all sorts of problems

vishiko — Fri, 23 Jun 2017 18:17:03 GMT

my mobile has the same issues.. please fix it!!

Re: Unfortunately sonyericsson.com crash monitor has stopped

vishiko — Fri, 23 Jun 2017 18:18:25 GMT

same problem!! we need a fix asap

Re: Apps crashing and all sorts of problems

Kia1 — Fri, 23 Jun 2017 18:42:51 GMT

got the exact same problems since 2 days ago!!

I'm from Germany, bought my phone in July 2015

Re: Apps crashing and all sorts of problems

WhiteHell — Fri, 23 Jun 2017 18:55:30 GMT

The same thing is happening to my z1 also. would appreciate a fix!

Re: Apps crashing and all sorts of problems

WhiteHell — Fri, 23 Jun 2017 19:16:52 GMT

*UPDATE

Uninstalling Facebook seems to have fixed the problem.

Re: Apps crashing and all sorts of problems

Yevgeny — Fri, 23 Jun 2017 19:49:57 GMT

I have the same problem with 2 phones xperia Z1 compact (mine and my wife's devices).
It started 22/06/2017 when phones were plugged in to charge. While charging they installs updates automatically. So I think that crashing problems connecting with someone system update from Google or Sony.
I have tried to fix problem by using Xperia Companion and software repair. After flashing firmware device worked very nice, and I have already decided that problem disappeared. But after charging and updates crashing problem backed. So I haven't any idea how to fix it. It's very sad.
Hope that sony support can help their customers.
Android version 5.1.1 14.6.A.1.236

Re: Apps crashing and all sorts of problems

Colpaertl — Fri, 23 Jun 2017 20:09:36 GMT

I have indeed the same problem. Wa already looking for an update but had the last software vesion. I had more than 200 times 'app is not responding' diagnostics does not identify the cause or app which is at the origin. Hopefully Sony can give a answer!

Re: Apps crashing and all sorts of problems

Colpaertl — Fri, 23 Jun 2017 20:37:47 GMT

Thank you. I did uninstall facebook and the problem seems to be solved.

Hope Sony can identify what went wrong and correct with a fix for facebook.

Re: Apps crashing and all sorts of problems

Uliwooly — Fri, 23 Jun 2017 20:45:48 GMT

@Colpaertl

issues with third party apps its up to the app developer to address

Re: Apps crashing and all sorts of problems

Colpaertl — Fri, 23 Jun 2017 21:03:57 GMT

I understand but why does a Samsung with same Android version nog crash after the Facebook updaten?

Re: Apps crashing and all sorts of problems

Uliwooly — Fri, 23 Jun 2017 21:07:55 GMT

@Colpaertl

just because an app doesn't have issues with a phone it doesn't mean that it won't have issues with other phones running the same Android version, its up to the app developers or game developers to find this bugs and fix them.

Re: Apps crashing and all sorts of problems

llib1 — Sat, 24 Jun 2017 00:35:53 GMT

@ulivooly:

Same problem and same solution seems to work. I would not be so sure this is app problem only. Basically the phone ceases to work as it should, even Even the test menu (*#*#7378423#*#*) wouldn't work. OS should be protecting itself, and it was utterly unable to do so here. Especially when it doesn't show what's running that's an issue.

Re: Apps crashing and all sorts of problems

Scouseknight — Sat, 24 Jun 2017 03:01:02 GMT

The latest Facebook update is causing a problem for sure.

Performed a factory reset - the Facebook app that come with the phone works.

As soon as I update it - the problems occur.

Re: Apps crashing and all sorts of problems

Yevgeny — Sat, 24 Jun 2017 15:16:19 GMT

Yep. It's unbelievable. The cause of the problem is Facebook App. After deleting the app, phones becomes normal. I tried it on two devices, crashes have gone.
Also you can read many angry messages of Xperia users on Google Play Market in Facebook App comments.

Re: Apps crashing and all sorts of problems

viesturs — Tue, 27 Jun 2017 20:02:56 GMT

I had this issue since last Friday and thanks to these tips I finally got rid of this annoying bug by deleting facebook application.

Now lets wait for a solution from Sony side so the app can be used without crashing your phone!

Cheers for the solution guys!

Android repeatedly restarts

JAlford12 — Wed, 28 Jun 2017 20:38:38 GMT

Something has gone radically wrong with my Sony Xperia Z1 Compact. It's been on Lollipop for quite a while now, but now it's repeatedly restarting. It crashes after about 3 minutes of up time even if I do absolutely nothing on it. This has happened once before, but it cleared after a while, but now it won't stop restarting.

It may be a red herring, but there is a major problem with the FaceBook app for Android right now. It crashes and has to be repeatedly uninstalled and reinstalled. I uninstalled the last two apps I installed on the phone (Facebook & Opera apps) and the phone seems to be happier for now.

What can I do to stop this?

This never happened when it was on Kitkat, but Lollipop has been a nightmare.

Re: Android repeatedly restarts

Uliwooly — Wed, 28 Jun 2017 20:45:54 GMT

do you experience the same without the SIM card?

@JAlford12