topic Re: still hanging in headset modus in Z Series

still hanging in headset modus

DNASoldier — Wed, 13 May 2015 09:50:36 GMT

I have dropped my phone in water with the flaps closed and now i got no sound from speaker he stays in headset modus so i can't listen to music only with headphone and when i get a call i don't hear anything please help.

Re: still hanging in headset modus

_alexdon_ — Wed, 13 May 2015 10:14:33 GMT

How long ago has that happened? You should wait some more,maybe let the device in a warm place to dry up.

Re: still hanging in headset modus

Qatrium — Wed, 13 May 2015 10:17:48 GMT

If you just dropped your phone in water recently, some water droplet might be blocking the tiny grid in the speaker port. This is normal, and if you allow the phone to dry or use a household vacuum cleaner to **bleep** the water from speakers it will work normally.

But if you dropped it let's say days ago, then it might be a hardware damage and you have to inspect the phone at a Sony service center.

Re: still hanging in headset modus

DNASoldier — Wed, 13 May 2015 11:31:44 GMT

it happends 7 days ago

but if ther eis water at the speaker why is he still hanging in headset mode my phone dos not see when my headphone is connected all the sound goes to the headset and i don't know any service center in the Netherlands

Re: still hanging in headset modus

Qatrium — Wed, 13 May 2015 11:33:11 GMT

Try this link:

http://support.sonymobile.com/global-en/contactUs/

Re: still hanging in headset modus

DNASoldier — Wed, 13 May 2015 13:01:43 GMT

thanx i used the link and we don't have a support center only a phone number and they said to me go to the shop where you buy it and the can repare it for you !?!

so they don't tell me a solution !!

Re: still hanging in headset modus

Hampus — Wed, 13 May 2015 15:10:46 GMT

Hi,

What I think your local support team meant is that the only solution for your problem is to have the phone examined by a technician at an authorized service center. If water has entered the phone, some components may have been damaged. It's unfortunately, nothing that we at the support forum can conclude.