topic Re: PC Companion backup failure in Z Series

PC Companion backup failure

MIVC — Mon, 20 Apr 2015 21:04:20 GMT

Hi,

I get an error if i want to make a backup with the Sony PC Companion because my phones memory is encrypted.

I have not encrypted my phones memory so how do i decrypt my phones memory.

thanks

Re: PC Companion backup failure

_alexdon_ — Mon, 20 Apr 2015 21:20:34 GMT

You can only decrypt by performing a factory settings reset. If you didn't do it,there must have been an antivirus or some 3rd party app involved.

Re: PC Companion backup failure

Jake-SonyXperia — Tue, 21 Apr 2015 01:39:37 GMT

Hi MIVC,

If you are running an Exchange email account on the device, one of the rules may be to encrypt the device once you have setup the email account If this is the case then you will not be able to get away without encryption if you need the email account attached to the device.

Otherwise it can only be as Alexdon has stated related to some form of third party application.