topic Re: Battery not charging properly in Z Series

Battery not charging properly

sparkus88 — Fri, 24 Apr 2015 16:36:23 GMT

Hi,

I'm charging my phone and it has gotten to 75% and not the charging symbol is appearing and then disappearring every couple of seconds. I have restarted the phone, tried charging in both a dock and directly in the mirco usb port but still the same problem. I was going to try a factory reset but hoping to avoid this. It seems to be only happening since the lollipop update. Any suggestions?

Thanks

Re: Battery not charging properly

Uliwooly — Fri, 24 Apr 2015 16:49:28 GMT

It'll be wise to reinstall lollipop

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Battery not charging properly

Phy — Fri, 24 Apr 2015 16:57:50 GMT

are you able to charge it 100% while on safe mode?

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Battery not charging properly

sparkus88 — Sat, 25 Apr 2015 15:34:38 GMT

Thanks

I tried it in safe mode and have the same problem except it happens at 71%. Is there a simple way of reinstalling lollipop without a factory reset?

Re: Battery not charging properly

Hudini — Sun, 26 Apr 2015 09:38:39 GMT

Try usb debugging

Re: Battery not charging properly

sparkus88 — Sun, 26 Apr 2015 15:00:56 GMT

@Hudini wrote:
Try usb debugging

can you be more specific, what do you mean?

Re: Battery not charging properly

Phy — Mon, 27 Apr 2015 20:39:33 GMT

you should try contact Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: Battery not charging properly

Dtomi1972 — Fri, 01 May 2015 19:09:03 GMT

Hi! Usb cable should try to change.I had this sort of problem...

Re: Battery not charging properly

sparkus88 — Sat, 02 May 2015 08:45:55 GMT

I spoke to support they said repair the update via PC companion, which is basically just a factory reset and reinstall update. It didn't work still stopped charging around 75% he last few times I charged. I was going to try them again today but when I woke up this morning the battery had charged to 100% so don't know what sorted it.

Re: Battery not charging properly

Uliwooly — Tue, 05 May 2015 00:35:53 GMT

Probably an app acting up

@sparkus88