topic Re: problem updating via Pc Companion in Z Series

problem updating via Pc Companion

Naim — Wed, 08 Apr 2015 04:53:53 GMT

I am updating my Z2 (D6503) to android L, the download is complete, however, Pc Companion asked me to turn off my device and to disconnect my device, then to press volume down key while reconnecting my device, my problem lies here, I did that, and I have pressed the key for about 5 miniuts, yet nothing happened, what could be the problem? My Pc is running on win 8, and I am located in Syria>

Re: problem updating via Pc Companion

Naim — Wed, 08 Apr 2015 05:02:52 GMT

I have also tried Flashtool to make sure that my device had entered flashmood and yes it is in flashmood, so the problem is from Pc caompanion

Re: problem updating via Pc Companion

Xperyan — Wed, 08 Apr 2015 05:09:31 GMT

Have PC Companion ever worked with your phone before?

Re: problem updating via Pc Companion

Naim — Wed, 08 Apr 2015 05:12:03 GMT

Yes, I have used it to do backup, and to transfer media files, but never for softwear issues.

Re: problem updating via Pc Companion

SophiaW — Wed, 08 Apr 2015 05:18:14 GMT

Hi Naim

First try using a different USB port/cable if possible. If that doesn't work make sure you have the latest version of Java installed to your PC. Also, try temporarily disabling any anti-virus/firewall software & try the process again.

Re: problem updating via Pc Companion

Naim — Wed, 08 Apr 2015 05:27:50 GMT

Antivirus is off, firewall is off, tried two diffrant cables and three USB ports, still the same, however I deon't have the leatest virsion of java installed so I am on it now.

Re: problem updating via Pc Companion

Uliwooly — Wed, 08 Apr 2015 05:31:48 GMT

Run PCC on compatibility mode then try again.

Re: problem updating via Pc Companion

Naim — Wed, 08 Apr 2015 05:36:05 GMT

Compatible with which set of settings?

Re: problem updating via Pc Companion

Uliwooly — Wed, 08 Apr 2015 05:41:49 GMT

This is how

http://www.online-tech-tips.com/windows-8/run-a-program-in-compatibility-mode-in-windows-8/

http://windows.microsoft.com/en-us/windows-8/older-programs-compatible-version-windows

Re: problem updating via Pc Companion

Naim — Wed, 08 Apr 2015 12:40:22 GMT

Updated.
Thanks for everyone on this one, this problem solved by using compitay mood lunching PCC, updating java to the leatest version, and it seem my PC was offline.

Re: problem updating via Pc Companion

gggrtrtr — Wed, 08 Apr 2015 13:58:22 GMT

Hello

I want to update my android to 5.0 on xperia z2 but when I start the Support Zone write this...

And update information is currently not accessible. Why?

Re: problem updating via Pc Companion

Uliwooly — Wed, 08 Apr 2015 14:07:26 GMT

@gggrtrtr

Is it working now?

Re: problem updating via Pc Companion

gggrtrtr — Wed, 08 Apr 2015 14:13:45 GMT

Yes it works now.

Thank you!

Re: problem updating via Pc Companion

Uliwooly — Wed, 08 Apr 2015 14:33:00 GMT

I'm glad to hear that

Re: problem updating via Pc Companion

Firax — Fri, 10 Apr 2015 09:28:07 GMT

Hello!

how did u fix it bcoz im having the same prob.?!

Thanks

Re: problem updating via Pc Companion

Uliwooly — Wed, 15 Apr 2015 16:23:51 GMT

@Firax uninstall and reinstall PCC >r estart your PC > try again.

Re: problem updating via Pc Companion

Firax — Fri, 17 Apr 2015 11:09:01 GMT

i tried that, also i tried updating java and flas player, disable the antivirus while updating, even using different pc, all of them had the same result. one more thing! i wasn't able to install the pcc when connecting the moble to pc, so i used the factory data reset and also same result, i was using previous version that i installed from my old z, i downloaded latest pcc version from the web. Im really upset that im failing to update my mobile, even more after i've seen it live on other mobiles which by the way is amazing and a big step forward. i hope that someone can help me with this. thanks

Re: problem updating via Pc Companion

Firax — Sat, 18 Apr 2015 08:56:30 GMT

the mobile updated without connecting to pc!!!! its good thing but i see that i reset my mobile for nothing!!! the important thing now that its updated now thanks.

Re: problem updating via Pc Companion

Uliwooly — Tue, 05 May 2015 00:49:51 GMT

Great to hear that

@Firax