topic Re: MMS failure in Z Series

MMS failure

gazzyk1ns — Tue, 05 May 2015 16:43:26 GMT

I can't send or receive MMS pictures. I've done the Settings>More>Internet Settings (Download settings for internet and MMS) thing, and my internet browsing is and always has been fine. If I turn Wi-Fi off and choose to browse via 2G, it's next to useless, but it DOES work. When I get into a 3/4G area it works as you'd expect without me changing any settings.

In a 2G only area, a ~256K image should still be able to be received and sent, albeit with a slight wait, shouldn't it?

The message I get when people try to send me something is "Message not downloaded", and although I can press and hold to select "Download message", it still doesn't work. WHen I try to send, I get "Message queued for sending", after about 5 minutes. I've read about that message lots of times, but it seems the answer is always that the user hasn't downloaded the correct internet/MMS settings, which I have.

I'm on O2, UK, and am on a contract with data available (and it won't deny me more data if I go over my limit).

Cheers for any help.

Re: MMS failure

Uliwooly — Tue, 05 May 2015 16:45:37 GMT

Contact O2 and request to get the APN settings sent OTA and also you could get a brand new SIM card.

@GUK2

Re: MMS failure

gazzyk1ns — Tue, 05 May 2015 16:49:53 GMT

Cheers - I'll phone O2 now. I don't think I need a new SIM though, I got this one in... erm... SEPT/OCT 14. Or has there been a change since?

Hopefully O2's OTA settings will do it, I'll report back.

Re: MMS failure

Uliwooly — Tue, 05 May 2015 16:50:48 GMT

in that case you don't need a new SIM card, as long as the SIM card it's a MICRO SIM card and not a trimmed SIM card.

Re: MMS failure

gazzyk1ns — Tue, 05 May 2015 16:55:44 GMT

It's a micro SIM - i.e. it came in a credit-card sized thing, with a normal SIM-sized thing to "poke out", and then within that, a micro-SIM to poke out. I assume that's correct? I haven't literally cut my SIM with scissors or anything!

Re: MMS failure

Uliwooly — Tue, 05 May 2015 17:01:49 GMT

Excellent, that's a micro SIM card, ok

try this in the mean time

settings > more > mobile networks > access point names > + >

Name - o2 Internet

APN - mobile.o2.co.uk (PAYG - payandgo.o2.co.uk)

Username - o2web (PAYG - payandgo)

Password - password

MMSC - http://mmsc.mms.o2.co.uk:8002

MMS Proxy - 82.132.254.1

MMS Port - 8080

Authentication type - PAP

APN type - If given a choice of options, select internet+mms, if the keyboard appears enter *

@GUK2

Re: MMS failure

gazzyk1ns — Tue, 05 May 2015 17:56:18 GMT

It seems to have at least half-worked, in that I can receive MMS now, cheers. I did it via the online chat thing, after trying about a million times. I'll report back if there are still problems. I really think it may be that I'm only in a 2G area, indoors... but we'll see. Cheers for now, anyway.

Re: MMS failure

Uliwooly — Tue, 05 May 2015 17:58:13 GMT

Anytime, keep us updated

Re: MMS failure

gazzyk1ns — Tue, 05 May 2015 19:52:34 GMT

After speaking to a person from O2, apparently MMS sending isn't supported in 2G areas. I don't really believe them, because I'm sure I've done it at some point in the past, but it does tally with my experience (i.e. I've sent MMS when in 3G/4G areas, and I can receive only from people on other networks who have 3G coverage here). Not Sony's fault, O2-UK's fault. rubbish... no MMS in 2015?

Re: MMS failure

Uliwooly — Tue, 05 May 2015 20:07:32 GMT

@GUK2

That's rather disappointing