topic Re: problem with headphone jack hardware in Z Series

problem with headphone jack hardware

giorgos42 — Fri, 08 May 2015 15:11:24 GMT

When I select on smart connect to start playing music automatically when I plug in the headphones, I face some problems. Note that the headphones I use are the ones included in the Z1 package. Firtsly, sometimes, even they are firmly plugged in, they are not recognized by the jack and the music is played by the phone external speaker. Also, when I don't have the headphones plugged in the software ''thinks'' that I have them plugged in, so it starts playing music. But, because I don't have them plugged in, the music isbeing played loudly by the speaker. Is this a hardware problem or a problem of smart connect? I think it's a hardware problem, because of the first aspect that I stated. Any ideas on how I can solve it? Thanks in advance.

Re: problem with headphone jack hardware

Phy — Fri, 08 May 2015 16:32:41 GMT

That seems to be a hardware issue, Contact your local Sony Xperia Support.
http://support.sonymobile.com/global-en/contactUs/

Re: problem with headphone jack hardware

Phy — Fri, 08 May 2015 16:33:43 GMT

you can repair your phone with Sony PC Companion but it seems to be a hardware issue.

Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/

Re: problem with headphone jack hardware

giorgos42 — Fri, 08 May 2015 17:01:35 GMT

I have already repaired it and the problem wasn't solved

Re: problem with headphone jack hardware

Phy — Fri, 08 May 2015 17:17:31 GMT

Then contact Sony Xperia Support as previously stated