topic Re: Inconsistent trouble signing into Websites/apps? in Z Series

Inconsistent trouble signing into Websites/apps?

LogicalHarm — Sat, 09 May 2015 19:10:41 GMT

I require some help as I am having trouble signing into things on my mobile, such as Skype and checkoutsmart. the problem manifests sometimes with applications, sometimes with websites. I am 100% sure the passwords I am entering are correct - I have tried them on my laptop, and even got password resets and then copied and pastes, but it won't let me sign in.

It is very inconsistent, for instance the same password works on the Skype app but it does not work if I try and sign into the Skype website - but then if i test the same password on the same site on my laptop it works.

I have checked I am up to date with the latest software, I have even deleted and reinstalled the apps affected, ensured the case of the passwords is right, most of most obvious and normal things to try.

However, none of these fixes have worked. I'm not even 100% sure it was the phone but I didnt have these problems before I started using the handset and I'm not sure what else it could be - if anyone has any advice i'd appreciate it!

Re: Inconsistent trouble signing into Websites/apps?

Phy — Sat, 09 May 2015 19:15:38 GMT

Try Clearing the data your apps.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on an app that isn't working properly (for example Google Chrome ).
5. Tap Force stop > Clear data.
6. Restart the phone
7. Repeat with the apps you'd like to fix

Re: Inconsistent trouble signing into Websites/apps?

LogicalHarm — Sat, 09 May 2015 19:20:47 GMT

annoyingly, it didn't work! Thanks for the tip though

Re: Inconsistent trouble signing into Websites/apps?

Phy — Sat, 09 May 2015 19:22:18 GMT

boot on safe mode and see if you are able to log in on those apps

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Inconsistent trouble signing into Websites/apps?

_alexdon_ — Sat, 09 May 2015 19:32:01 GMT

@Phy he won't be able to load skype in safe mode.

@LogicalHarm Can you try to contact skype?

Re: Inconsistent trouble signing into Websites/apps?

Phy — Sat, 09 May 2015 19:42:01 GMT

I meant to say try to log in on chrome to those accounts while on safe mode

Re: Inconsistent trouble signing into Websites/apps?

LogicalHarm — Sat, 09 May 2015 19:56:23 GMT

Safemode worked!

I think I may have fixed the problem bu turning off autofill.... seems to be fine now.

Thank you for all yout help!

Re: Inconsistent trouble signing into Websites/apps?

Phy — Sat, 09 May 2015 20:00:45 GMT

No problem. Glad you got it to work.