topic Re: Sony WH-1000 MX3 Build Quality in Portable Audio

Sony WH-1000 MX3 Build Quality

Locutus2 — Tue, 22 Dec 2020 08:07:05 GMT

Hopefully this is the right forum.

Over the last 12 months, I have bought 2 Sony WH-1000 MX3s, and both had the same problem (I returned 1 to get a refund). The problem being the headband, more specifically the band that connects the speakers (I can't think of a better word), to the headband. They keep snapping off. The speakers themselves are fine, but the plastic that goes up and down keeps breaking off. Usually, it's the right side that breaks first, then, the left, and now on the right side, it's broken even more with the speaker now dangling by the cable.

I've included a link to photos of the headphone. Am I just using the headphones wrong? I can't believe that both have broken in the same place, in a similar time.

Re: Sony WH-1000 MX3 Build Quality

Locutus2 — Tue, 22 Dec 2020 08:07:51 GMT

This is the link:

https://1drv.ms/u/s!AsGlLXhOS4zDj7BWnHJMveXinoKRDw?e=5o7hkt

Re: Sony WH-1000 MX3 Build Quality

Zinzanjay — Tue, 22 Dec 2020 12:36:53 GMT

Exactly the same thing has happened to me, I don’t want to return them and have the same thing happening. I would rather just have a straight refund and get the newer model (depending on the issue being resolved).

It looks like the return process is a pain as well.

Re: Sony WH-1000 MX3 Build Quality

EUSupport_EN — Wed, 23 Dec 2020 16:45:41 GMT

Hi guys, why don't you send the headphones to the service centre if they're within the warranty for inspection? You can find the details here: https://services.sony.co.uk/supportmvc/en/Repair/BookRepairForm?search-sparrow=wh-1000XM3.

Re: Sony WH-1000 MX3 Build Quality

Zinzanjay — Sun, 27 Dec 2020 10:48:27 GMT

To be honest I’m not very happy with this product. In the warranty it says that it isn’t covered by physical damage. Clearly there is a design flaw with these headphones.

You haven’t really answered this guy’s problem either. Why would I want a replacement product with the exact same problem.

Re: Sony WH-1000 MX3 Build Quality

Zinzanjay — Fri, 26 Feb 2021 14:17:13 GMT

*Update/warning* Okay so I’ve sent my headphones to Sony as advised and they have refused to accept that this is damage as part of the warranty. I’ve found numerous forums where people have dad this problem.

To add insult to injury the refusal fee is £30 plus £10 carriage!

I am absolutely disgusted with Sony and will never be buying any products from them again.

Just save yourself time and money and don’t buy these headphones guys.

Re: Sony WH-1000 MX3 Build Quality

N.D.M-9100 — Fri, 26 Feb 2021 15:25:36 GMT

Damn this sucks big time!!

For my headphones i always went for Sennheiser (all components are replaceable, constantly! + very competitive sound!!)

Re: Sony WH-1000 MX3 Build Quality

Joe_Dohn — Fri, 26 Feb 2021 16:02:54 GMT

@N.D.M-9100 I agree with you, there's a reason the phrase "that signature Sennheiser sound" makes sense! (I wonder if you tried the 560S's? I'm extremely curious about them).

Re: Sony WH-1000 MX3 Build Quality

N.D.M-9100 — Fri, 26 Feb 2021 16:09:06 GMT

@Joe_Dohn Tested those and they really sound good for that price range i must say!

Atm i am rocking the Momentum 3's (highly recommended!) & for dj-stuff the legendary hd125's

Re: Sony WH-1000 MX3 Build Quality

Joe_Dohn — Fri, 26 Feb 2021 16:20:26 GMT

@N.D.M-9100 Would you say that they're true flats (or close as can be)? I'm sort of trying to find my sweetspot in terms of audio signature and there's really no better place to start other than a pair of good Senn's or a flat set of cans (which probably explains why I'm so curious about those).

I'm currently waiting on the delivery of the Lypertek Tevi's (it's been described to me as "cheaper Momentum TW's" and at the time funds were limited so went for them (wish me luck 😅).

- JD

Re: Sony WH-1000 MX3 Build Quality

N.D.M-9100 — Fri, 26 Feb 2021 16:31:01 GMT

@Joe_Dohn I mean the momentum overear headphones, not the earbuds.

(Earbuds irritate me as the audio gets mushed too much... altho those momentum earbuds... they sound allright tho', a bit "boomy" on the low end, but still neutral enough) perfectly fixable to your likings with build in Eq's on the devices imo.

Just remember, that "BOOMY" sound on earbuds/headphones... is just the manufacturer's way to say what they're capable of...

To me it's allways funny to see/read reviews "Too Boomy, so watch out for those..." LOL! Ever heared of an EQ??

EACH device that transmits audio these days has an build in EQ app/setting so you can "colour" your audio to your likings... So don't get distracted by that too much as you can make very "boomy" headphones sound crystal clear by manually eq-ing & tweaking a bit.

Re: Sony WH-1000 MX3 Build Quality

Joe_Dohn — Fri, 26 Feb 2021 16:47:07 GMT

@N.D.M-9100 Oh I knew you meant the over-ears, and I feel the same way about IEMs and TW earbuds, but the feedback I got for the Tevi's was all but glowing and I just had to try it for myself.

What you said about boomy, neutral, EQ and tweaking is exactly what I think myself, that's why I'm going for neutral cans and buds, trying to find what I like the best with gear that'll give me the most playroom.

I really appreciate all the info and the fast responses!

Cheers,

Re: Sony WH-1000 MX3 Build Quality

N.D.M-9100 — Fri, 26 Feb 2021 16:51:17 GMT

@Joe_Dohn No biggy, glad to help ya out.