topic Re: Sony WH-1000XM3 quick mute in Portable Audio

Sony WH-1000XM3 quick mute

Uberbres — Wed, 06 May 2020 14:41:37 GMT

I've recently bought the Sony WH-1000XM3 and was expecting there to be a quick mute function on the headphones rather than having to go to the laptop or phone application and mute within that. I'm very disappointed that there isn't!

I have a cheap headset on my office PC that has a physical button on the headset which I regularly use and is very convenient when in conference call and there is noise in the background that otherwise gets picked up by the mic.

Surely this is a function Sony can add into this headset!

Re: Sony WH-1000XM3 quick mute

Anonymous — Thu, 07 May 2020 18:17:20 GMT

Hi there,

Thanks for your feedback. I'll pass it on.

Best wishes,

Re: Sony WH-1000XM3 quick mute

Uberbres — Thu, 08 Oct 2020 21:14:55 GMT

@Anonymous Did you pass this message on and did you get a response? If so what was the response and is their any progress on a getting this feature added?

Re: Sony WH-1000XM3 quick mute

Win_88 — Tue, 13 Oct 2020 16:12:51 GMT

Hi @Uberbres

I know the headphones have a Quick Attention Mode which can be used by covering the right touch panel:

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703150.html

You can also pause playback with the touch functionality:

https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703116.html

This works the same way as play/pause buttons on other headphones. The functionality depends on the Bluetooth profiles supported by the connected device.

Win_88

Re: Sony WH-1000XM3 quick mute

Clee23 — Tue, 05 Jan 2021 11:52:43 GMT

Hello Sony!

When can we escpect the very basic feature?

Still cannot believe, that after spending >200€ for Wireless Headphones, i cannot mute the micro in calls. This is very basic and easy to implement. When can we excpect an firmware update?

Kind regards,

Clemens

Re: Sony WH-1000XM3 quick mute

Win_88 — Tue, 05 Jan 2021 17:34:10 GMT

@Clee23 not sure if this will be added, but I sent your feedback to Sony via their contact page.

Re: Sony WH-1000XM3 quick mute

Uberbres — Mon, 25 Jan 2021 12:19:52 GMT

That function doesn't mute the microphone

Re: Sony WH-1000XM3 quick mute

Uberbres — Mon, 25 Jan 2021 12:23:06 GMT

@Win_88 I meant to say Quick Attention Mode doesn't mute the microphone

Re: Sony WH-1000XM3 quick mute

Win_88 — Mon, 25 Jan 2021 17:37:47 GMT

@Uberbres yeah that true. Muting needs to be done using the connected device.

Re: Sony WH-1000XM3 quick mute

brunojohnson — Tue, 02 Mar 2021 15:44:57 GMT

I completely agree, a quick mute hand gesture is necessary. When used as a headphone for any time of call, a mute function on the headphone itself is essential. Can this please be introduced by firmware update?

Re: Sony WH-1000XM3 quick mute

HannahEd01 — Wed, 03 Mar 2021 14:19:11 GMT

The only mute function I'm aware of over Sony products is on the WH-1000XM4, it doesn't mute the person's voice though, it mutes the music playing while

Speak-to-Chat is activated. I think the mute over calls might be a thing a software update can add. You can use the support page to search for updates and leave feedback guys.

Re: Sony WH-1000XM3 quick mute

brunojohnson — Thu, 15 Dec 2022 13:48:13 GMT

Since Sony do not seem to care about their customers, who have been requesting a mic mute function now for years, I bought the Bose Quietcomfort 35. This has a mic mute function, by pressing both the up and down volume at the same time.

I'm sorry Sony, but you need to do better a better jop of listening to customers needs.