topic Re: Sony MDR 1000X Bracket broken in Portable Audio

Sony MDR 1000X Bracket broken

Generalx3 — Tue, 27 Jun 2017 11:28:29 GMT

Hello!

I recently purchased a pair of these great headphones and although I have been thoroughly impressed, I have to write about some disappointment I have experienced. I have had these headphones for about 3 months and a week about the bracket on the hinge of the headphones started to break.

Unphased, I still continued to wear them until today where they broke off completely.

Now I have seen many issues online where there is a design flaw in the headphones where too much pressure can cause the bracket to break so I am extremely unimpressed.

My question is what can we do about this. Prior to purchasing them I read that they are virtually indestructible and honestly an issue like this isn't something I'd expect from a £300+ pair of headphones. It's just so sad because the sound quality of them are second to none.

Thank you.

Re: Sony MDR 1000X Bracket broken

Anonymous — Tue, 27 Jun 2017 22:39:44 GMT

Hi there

I have esclated this thread to Sony Support for them to assist you in getting this rectified. They should be in contact with you in a couple of working days.

Cheers

Re: Sony MDR 1000X Bracket broken

Anonymous — Wed, 12 Jul 2017 21:43:21 GMT

Hi @Generalx3

Sony should have been in contact with you by now, did everything go OK? Just seeing the progress of this.

Cheers

Re: Sony MDR 1000X Bracket broken

Anonymous — Wed, 12 Jul 2017 21:44:33 GMT

Hello All

This is for everyone:

Sony has investigatred this matter and although these products do meet all quality standards, they will offer a free repair for the few customers who have experienced this head-band damage.

Cheers

Re: Sony MDR 1000X Bracket broken

adwebbe — Wed, 13 Sep 2017 13:31:30 GMT

Provided they have proof of purchase.

If you received your headphones as a gift, Sony won't help.

Re: Sony MDR 1000X Bracket broken

jumpsuit — Wed, 13 Sep 2017 16:51:52 GMT

Hi @adwebbe and welcome to the Community

Did that happen to you?

Were the headphones purchased with cash or a bank / credit card?

Just wondering if there was any way to trace the purchase electronically.

Re: Sony MDR 1000X Bracket broken

St3alth — Wed, 08 Nov 2017 08:12:38 GMT

I have the exact same problem. It happened months ago and stupidly I just tried to repair them as I went. Then both sides went and now one chunk of plastic came off causing parts of the headband to apply undue pressure to my head. I am pretty disappointed as I always regard Sonys products to be stylish as well as durable and for the price I paid, I expected them to last. These are less than a year old. I do love these headphones if it wasn't for this manufacturing fault.

Re: Sony MDR 1000X Bracket broken

London-MDR1000 — Thu, 09 Nov 2017 22:52:06 GMT

Hi, my right ear cracked at exacly the same place, mate !!!! Did you fix it ?

Re: Sony MDR 1000X Bracket broken

Generalx3 — Fri, 10 Nov 2017 08:06:52 GMT

Hi mate, customer support contacted me and managed to replace my defective pair

Sent from my Samsung Galaxy smartphone.

Re: Sony MDR 1000X Bracket broken

adwebbe — Fri, 10 Nov 2017 08:45:15 GMT

Yes, you should be fine as long as you have proof of purchase. If you don't, Sony aren't interested.

I received mine as a gift so I have no proof of purchase and I have no means of getting one.

It seems odd to me that on the one hand Sony admit a defective batch of headphones was sold and then fail to issue a general recall.

Glue didn't work for me so I've used a velcro strap that I wrap around the broken hinge to act as a splint. It works, just looks a little odd.

Re: Sony MDR 1000X Bracket broken

St3alth — Fri, 24 Nov 2017 09:28:07 GMT

Nope, it's actually gotten worse now and there's a piece of plastic that juts a little into my head which causes me some discomfort after about 10 mins. Going to contact customer support now.

Re: Sony MDR 1000X Bracket broken

geoff_l — Fri, 02 Mar 2018 22:18:49 GMT

Me too, however - given it's been over a year, I'm going to have to pay for repairs. Anyone know how much it costs to fix both brackets? Annoyingly darn things broke while in the case.

Geoff

Re: Sony MDR 1000X Bracket broken

Buddyhellfire — Mon, 26 Mar 2018 17:37:52 GMT

Mine are the exact same, I’ve been waiting on my sister in law who works for Sony to sort me but it’s taking way to long

who do I contact?

Re: Sony MDR 1000X Bracket broken

cmsue650617 — Fri, 13 Apr 2018 00:19:14 GMT

Hello Quinnicus

I`m from Taiwan. I have the same problem,but the company sony in Taiwan don`t want fix my MDR-1000X for free. I have pay US 80 to fix the problem.

I need your help ,do you have any offical paper from Sony about this

This is for everyone:

Sony has investigatred this matter and although these products do meet all quality standards, they will offer a free repair for the few customers who have experienced this head-band damage.

Thank you !

Re: Sony MDR 1000X Bracket broken

DMKISONY — Wed, 09 May 2018 21:05:54 GMT

Sorry, but how to contact Sony about it? Got the same problem all of a sudden, although headphones were kept ideally. Do I understand it right, that they will be repaired only for a few customers, not all of them? According to the internet, this is the plague of MDR 1000X, it's not "rare issue".

Re: Sony MDR 1000X Bracket broken

fohr9480 — Fri, 18 May 2018 16:40:19 GMT

Hello,

I just had the same problem. I purchased them in late November and they just broke, so I haven't even had them for six months. They were just around my neck and I hardly touched them and it just snapped.

Would I be able to get mine repaired as well? I really liked them until this happened but I think for headphones I spent a couple hundred dollars on this is really disappointing.

I have a receipt, but purchased them (new) from Amazon. Would appreciate some help.

Re: Sony MDR 1000X Bracket broken

DMKISONY — Tue, 12 Jun 2018 08:49:37 GMT

Ok, I contacted Sony. Despite their comments in Amazon and here about "free of charge repair", this is simply not true. They refuse to provide free repair.

I think it's time for a class action against Sony - seems that all MDR 1000X end up with these problem. At this moment 12% of reviews in Amazon.co.uk are negative with exactly this problem, and this means there is a real problem with this product, it's far from being "accident".

Here is their official reply:

"We cannot cover the repair. We will raise an estimate cost of repair."

Re: Sony MDR 1000X Bracket broken

St3alth — Tue, 12 Jun 2018 09:21:11 GMT

Yeah, this seems to be my experience with them. They told me to go to my
local Sony repair centre, which I did. They said that they will need 35
pounds just to look at it!

I'm furious, to waste so much money on a design flaw which caused the
bracket to break in a matter of months. Going to now have to purchase the
Bose wireless headphones (another £300) I'll just to stay clear of Sony
headphones and tell everyone I know to follow suit lest they make the same
expensive mistake I did. £300 is NOT an impulse buy...

Re: Sony MDR 1000X Bracket broken

BrunoNeri — Tue, 12 Jun 2018 23:21:08 GMT

Hi there, i have the same issue. How can i get this solved?

Re: Sony MDR 1000X Bracket broken

DMKISONY — Wed, 13 Jun 2018 10:19:07 GMT

They consider this damage to be "physical or cosmetic" and this means - no free repairs for you even on warranty. The fact that it happened because of faulty materials and over 20% of headphones of this model are already broken - just annoying details.

The e-mail to send your inquiry is customersupport.en@eu.sony.com

Good luck, though it won't be enough. What they need is class action.