topic Re: WF-1000XM3 do not pair with MacOS Catalina in Portable Audio

WF-1000XM3 do not pair with MacOS Catalina

lbennrup — Thu, 12 Dec 2019 12:50:47 GMT

Hi all,

on my MacBook Pro with OS Catalina the BT is not finding the WF-1000XM3.

Anyone have a hint to make it pair?

I have also a pair WH-1000XM3 which works just fine.

Warmest regards

Re: WF-1000XM3 do not pair with MacOS Catalina

DarranA — Sun, 15 Dec 2019 16:45:34 GMT

Hi lbennrup,

Please direct your issues to our support site found here They will be able to aid you further with this issue.

Thanks,

Darran

Re: WF-1000XM3 do not pair with MacOS Catalina

lbennrup — Fri, 20 Dec 2019 07:55:27 GMT

Unfortunately it did not help. The link provided do not lead to any support function as I can see, just a new window where I land on the home page.

It seems it is a flaw in Catalina so it is more of a development question which in my opinion should be handled internally.

I would appreciate information when to expect it to be resolved.

Best regards

Re: WF-1000XM3 do not pair with MacOS Catalina

Fontmeister — Sat, 11 Jan 2020 00:03:31 GMT

I originally replied thinking it was WH-1000XM3 but can't delete my reply.

Re: WF-1000XM3 do not pair with MacOS Catalina

lbennrup — Sat, 11 Jan 2020 14:46:07 GMT

Ok, I have a pair of WH also and they work just fine. It's only the WF I have problem with.

I also tried my WF on an older Macbook Pro with El Capitan 10.11.6 and it does not work neither.

So my conclusion is that something in the protocol is omitted in the WF.

Re: WF-1000XM3 do not pair with MacOS Catalina

lbennrup — Tue, 14 Jan 2020 08:14:29 GMT

Hi again, it would feel really nice if you as a multibillion dollar corporation could talk to another multibillion dollar corporation, Apple, and figure out what must be done, if possible, to make the WF-1000XM3 communicate with Mac Book pro 13" a year and a half old, upgraded to MacOS Catalina. Or just simply state this in your marketing, that these cannot be used with a Macbook Pro with MacOs Catalina. Then I would have avoided buying this equipment.

It's not really my job as a consumer to work with your support organisations with extremely high latencies to sort this out.

I'm a bit frustrated that you just let this matter slip away and Apple is much worse. They don't even address the issue.

So, thank you for answer at least, let's hope you may find a solution and in the meantime I'll see if any other equipment can be useable or use my WH-1000XM3 even though the WF-1000XM3 is more suitable for the task.
Yours sincerely

Re: WF-1000XM3 do not pair with MacOS Catalina

lbennrup — Tue, 14 Jan 2020 08:25:45 GMT

Did some test and the WH-1000XM3 is connecting as they should with Catalina, so the problem seems to reside in WF-1000XM3.

Lars

Re: WF-1000XM3 do not pair with MacOS Catalina

The_Black_Rose — Thu, 16 Jan 2020 16:37:31 GMT

Hi lbennrup ,

Is the software up to date? Sony has released a new update which should resolve some connectivity issues: https://www.sony.co.uk/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm3/downloads/00016544

Cheers,
The_Black_Rose

Re: WF-1000XM3 do not pair with MacOS Catalina

lbennrup — Fri, 17 Jan 2020 07:50:39 GMT

Thank you for answer.

I made an update according to the instructions and my WF-1000XM3 software is now of version 2.1.0.

My MacBook Pro 13,3" runs MacOS Catalina of version 10.15.2.

I then tried to pair with my WF-1000XM3 again but they do not show up in the list of devices to pair with.

I have tried turn off BT and on again. I have also rebooted both devices.

I do not have any other BT units turned on.

To give some aid I fired up my ancient iPhone4 and the WF-1000XM3 do not pair with that neither.

So, I am afraid the problem persist. Something in the BT protocol differ from WF and WH.

Re: WF-1000XM3 do not pair with MacOS Catalina

The_Black_Rose — Mon, 20 Jan 2020 17:49:17 GMT

Hi lbennrup ,

Have you tried resetting the headphones: https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html ?

Cheers,
The_Black_Rose

Re: WF-1000XM3 do not pair with MacOS Catalina

lbennrup — Tue, 21 Jan 2020 06:49:06 GMT

Heureka!

After the upgrade and the reset they worked as expected!

Thanks!

Re: WF-1000XM3 do not pair with MacOS Catalina

The_Black_Rose — Fri, 24 Jan 2020 17:17:55 GMT

Hi lbennrup,

Happy to know it's working !

Cheers,
The_Black_Rose

Re: WF-1000XM3 do not pair with MacOS Catalina

tyrradeusrex — Fri, 19 Nov 2021 01:22:08 GMT

Doesn't work

Re: WF-1000XM3 do not pair with MacOS Catalina

tyrradeusrex — Fri, 19 Nov 2021 01:23:59 GMT

I followed all the suggestions. I rebooted my macbook (running catalina). I reset the headphones. I upgraded the software. I made sure all other bluetooth is turned off - these sony headphones are not recognized by my macbook pro's bluetooth