Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0

Naigel — Sun, 02 Feb 2020 12:52:51 GMT

Good afternoon,
I really need your help, I’ve been looking for an answer for a long time, I read a lot of forums but still haven’t found it.

I have a Walkman NW-A40 Series and I cannot import playlists with Window media player 12.0
Window media player 12.0 sees the player and SD-card and allows you to export playlists, but in fact the player or card remains empty and there are no playlists in it.
Reading the forums, I found out that Windows (I have Windows 10, 64-bit) does not see the player as a portable music device.

Followed the steps below the link, but each time connecting the player it appears in the disks as a data store:

https://www.sony.com/electronics/support/articles/00008427?fbclid=IwAR3KmshY7pjiwrLQeCx__Uajj5vDz-bNkO6_3RvZdefdipwNAUGofUGp048

I updated the USB driver for Windows, but as indicated in the link, it does not appear in the "Sound, Video and game controllers", it is displayed only in installed programs:

https://www.sony.co.uk/electronics/support/digital-music-players-nw-nwz-a-series/nw-a45/downloads/00014878

I installed the latest firmware, reset the settings to the factory but nothing works:

https://www.sony.co.uk/electronics/support/digital-music-players-nw-nwz-a-series/nw-a45/downloads/00014907

I ask for your help in this matter, thank you very much.

Re: Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0

Sean_Mc — Mon, 03 Feb 2020 10:38:35 GMT

Hi Naigel,

Welcome to the Sony Community.

I would recommend getting in touch with the Sony Support team for further help here.

Best wishes,

Sean

Re: Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0

Naigel — Mon, 03 Feb 2020 17:04:28 GMT

Thank you for the advice, i will.

Re: Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0

Naigel — Sun, 09 Feb 2020 10:37:28 GMT

Very sad, but support dont respond... 😞

topic Re: Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0 in Portable Audio

Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0

Re: Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0

Re: Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0

Re: Cannot Sync Playlists to Walkman NW-A40 Series with Windows media player 12.0