a6500, playmemories mobile (android) won't work with Pixel 2 on Android 9

ttab76 — Tue, 27 Nov 2018 01:55:19 GMT

I'm hoping someone at Sony can look into this -

I just purchased my a6500 - and managed to connect my pixel 2 phone to the camera once... now, it won't connect no matter what I do!

i've updated smart remote control on the camera, I've reset the ssid on the camera - and it just won't work!!!!

It just stays at connecting... on the camera, but on my phone it just fails connecting and disconnects.

HELP!

I'm going on a cruise in 5 days and I was hoping to be able to use this option on the trip. Any help would be greatly appreciated.

Re: a6500, playmemories mobile (android) won't work with Pixel 2 on Android 9

Sean_Mc — Wed, 28 Nov 2018 17:11:19 GMT

Hi there,

Welcome to the Sony Community.

I would recommend getting in touch with the support team here and they will be able to help.

Best wishes,

Sean Mc