https://community.sony.fi/t5/pcs-accessories/vpcf13c5e-battery-problems/m-p/2531424#M137645 <P>Hi there,</P> <P>&nbsp;</P> <P>I might be best to contact Sony support <A href="https://services.sony.co.uk/supportmvc/en/Contact/Email" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Let us know how you get on.</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>M</P> Sun, 04 Nov 2018 19:39:34 GMT Anonymous 2018-11-04T19:39:34Z https://community.sony.fi/t5/pcs-accessories/vpcf13c5e-battery-problems/m-p/2530959#M137640 <P>Laptop will not function with only the battery connected.</P><P>Laptop functions correctly with only the power cord connected and also functions correctly when power and battery are connected - but battery does not charge.</P><P>&nbsp;</P><P>I have now purchased two new batteries (a genuine Sony) and the original and the new ones all behave in the same way. I have cleaned contacts, I have reinstalled Windows 7 x64 (which is the original OS for my system)</P><P>&nbsp;</P><P>Any ideas are gratefully appreciated</P> Sat, 03 Nov 2018 11:45:59 GMT https://community.sony.fi/t5/pcs-accessories/vpcf13c5e-battery-problems/m-p/2530959#M137640 andytl755 2018-11-03T11:45:59Z https://community.sony.fi/t5/pcs-accessories/vpcf13c5e-battery-problems/m-p/2531424#M137645 <P>Hi there,</P> <P>&nbsp;</P> <P>I might be best to contact Sony support <A href="https://services.sony.co.uk/supportmvc/en/Contact/Email" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Let us know how you get on.</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>M</P> Sun, 04 Nov 2018 19:39:34 GMT https://community.sony.fi/t5/pcs-accessories/vpcf13c5e-battery-problems/m-p/2531424#M137645 Anonymous 2018-11-04T19:39:34Z