topic I need help!! in PCs & Accessories

I need help!!

smileNBhappy — Tue, 12 Jul 2011 23:14:49 GMT

Why does my sony vaio netbook keep turning off for no reason?

I need help!!

Blencogo — Tue, 12 Jul 2011 23:31:49 GMT

What model netbook do you have?

Is the problem completely random or are you doing the same thing when this happens?

Has it always done this or is it a recent problem?

Any other info would be helpful.

I need help!!

smileNBhappy — Wed, 13 Jul 2011 09:14:12 GMT

Hi, the model on the front says VPCM13M1E

but on the back it says model PGC-21313M

The problem seems to be completely random, when I'm online the screen just goes black, no warning. The power button flashes. Sometimes but not normally the screen will come back on to the page I lost it to if I hit some keys or flick the power button, but normlly and lately I have to hold the power button off to reset/restart the computer. It happens when the power mains is plugged in too so not due to battery.

The problem first occured about 2 weeks after having the netbook. Sometimes it cn go days without happening, other times it's several times an hour. I can't see any pattern or trigger. The fan can be heard working too. I have had the netbook about 8 months.

Thank you for getting back to me.

I need help!!

matt_vaio — Wed, 13 Jul 2011 10:28:12 GMT

Check CPU & Motherboard temperature after restart.

I need help!!

Blencogo — Wed, 13 Jul 2011 11:03:39 GMT

Yes, I agree - check the CPU temperature with something like PC Wizard: -

http://download.cnet.com/PC-Wizard-2010/3000-2094_4-10793737.html

Also check that you have installed all the Vaio Updates for your model here: -

http://support.vaio.sony.eu/computing/vaio/downloads/updates/index.aspx?m=VPCM13M1E_W&l=en_GB

If that does not identify the problem, you can try to identify the problem in two ways: -

1. Using VAIO Hardware Diagnostics to detect a hardware faults

Make sure the VAIO is shut down completely.

Start the VAIO and immediately press the F10 button several times.
The VAIO Recovery Center will open.
Select VAIO Hardware Diagnostics, and press Start
Click Run Test.

Warning: a full system test may require several hours.

2. Check Event Viewer to see if there are any System or Application errors

Click Start, type Event Viewer, and select Applications and Services Logs
Check if there are events with classification Error or Critical. You may find a solution for this event by clicking Help at the bottom right of the window.

If you don't find anything, I would contact Vaio Support as your Vaio is still within warranty. The symproms you desctibe could be caused by a Power Board problem or just a poor electrical contact somewhere and may need a repair.

I need help!!

smileNBhappy — Wed, 13 Jul 2011 15:13:13 GMT

Thanks for your replies & help.... I've learned loads!

The temperature of core 1 is 65' from 54' the 1st time I did it and the Hard Drive was 35' both times.

Would over heating make sense? A few people have told me that but someone else told me I need to update the BIOS??

I'll keep an eye on the temperature and see if there is a pattern.

Thanks so much for your help!