topic Vaio Inspection Programme in PCs & Accessories https://community.sony.fi/t5/pcs-accessories/vaio-inspection-programme/m-p/94339#M53919 <HTML><HEAD></HEAD><BODY><P>Hello Everyone, At Sony's request, I returned my Vaio TZ laptop to the inspection programme. Unfortunately, it was not returned within the time stated. I had to complete my two week trip abroad without my laptop as Sony wouldn't forward it to me. I arranged for the laptop to be delivered to my home address the day after my return. Unfortunately, Sony 'lost' my laptop and I was without it for two months. Sony's so called 'customer service' is terrible. They do not reply to emails and nobody seems to know what the other person is doing. I have incurred considerable expenses and lost valuable time because of Sony's incompetence. I have also noted on various blogs that other customers have had a similar experience.Sony have no interest in looking after the customer. I emailed Karl Barker at Sony but he was not willing to rectify the issue. Has anyone else had a bad experience of customer service?<BR /></P></BODY></HTML> Fri, 15 May 2009 17:53:42 GMT 4oscar8 2009-05-15T17:53:42Z Vaio Inspection Programme https://community.sony.fi/t5/pcs-accessories/vaio-inspection-programme/m-p/94339#M53919 <HTML><HEAD></HEAD><BODY><P>Hello Everyone, At Sony's request, I returned my Vaio TZ laptop to the inspection programme. Unfortunately, it was not returned within the time stated. I had to complete my two week trip abroad without my laptop as Sony wouldn't forward it to me. I arranged for the laptop to be delivered to my home address the day after my return. Unfortunately, Sony 'lost' my laptop and I was without it for two months. Sony's so called 'customer service' is terrible. They do not reply to emails and nobody seems to know what the other person is doing. I have incurred considerable expenses and lost valuable time because of Sony's incompetence. I have also noted on various blogs that other customers have had a similar experience.Sony have no interest in looking after the customer. I emailed Karl Barker at Sony but he was not willing to rectify the issue. Has anyone else had a bad experience of customer service?<BR /></P></BODY></HTML> Fri, 15 May 2009 17:53:42 GMT https://community.sony.fi/t5/pcs-accessories/vaio-inspection-programme/m-p/94339#M53919 4oscar8 2009-05-15T17:53:42Z Re: Vaio Inspection Programme https://community.sony.fi/t5/pcs-accessories/vaio-inspection-programme/m-p/94350#M53920 <HTML><HEAD></HEAD><BODY><P>Yes!<BR /><BR />I think just about everyone who uses Sony support has a bad experience as they are very slow at replying and seem to have no decent communication.<BR /></P></BODY></HTML> Fri, 15 May 2009 19:06:11 GMT https://community.sony.fi/t5/pcs-accessories/vaio-inspection-programme/m-p/94350#M53920 markj1993 2009-05-15T19:06:11Z