topic Re: WInDVD BD -upgrade wont load in PCs & Accessories

WInDVD BD -upgrade wont load

Irene-plecofan — Sun, 13 Jan 2008 12:00:56 GMT

Hi, I have a newly purchased vaio notebook VGN-AR31S. 2 weeks old_but may have been in shop for a while?
it plays standard dvds ok, but when i tried to play a blu-ray movie it just whirred for a bit to spin the disk then stopped -nothing. repeated clicking on the play arrow but same behaviour.
went to vaio update 3, this showed a windvd update -great i thought. so i downloaded this but when i ran the install it started the install shield then said it could not apply the upgrade to this software!
the date on my windvd software is 2006 so i guess the pc was shipped with quite an old version (8.0 DXVA B08.63)and this upgrade wont accept it. how do i get an updated version of windvd BD please?

Re: WInDVD BD -upgrade wont load

Blencogo — Sun, 13 Jan 2008 12:19:02 GMT

Hi Irene-plecofan and welcome.

What version of WinDVD BD is Vaio Update trying to install?

Have you tried the update direct from the download page for the AR31S, here -

http://support.vaio.sony.co.uk/downloads/updates/updates.asp?site=voe_en_GB_cons&c=0&s=VGN-AR&m=2527

Re: WInDVD BD -upgrade wont load

Irene-plecofan — Sun, 13 Jan 2008 14:16:38 GMT

thanks, that is exactly the upgrade that i downloaded and wont install. so i dont know what to try next.
anyone any ideas please?

Re: WInDVD BD -upgrade wont load

Irene-plecofan — Sun, 13 Jan 2008 14:25:34 GMT

hi, just for luck i am trying the download again, the intro to that download states ... InterVideo WinDVD BD Update 8.0.8.425_3

This update improves compatibility with BD-J (Blu-ray Disc Java) titles.

Well there is also a message on the suppoer site that suggests there should be a downlaod to dealwith another prblem, from corel regarding security
http://www.intervideo.co.jp/download/updata/info/sny_english.html

quote... This update includes security enhancements as well as updated licensing keys that will be required to view both newly purchased BD titles and those in your existing BD collections.

and points you to go to a link to find the upgrade -which takes you to vaio support but not clear where the the download is other than the one above already found. anybody any clues?

Re: WInDVD BD -upgrade wont load

stone69 — Mon, 14 Jan 2008 05:54:14 GMT

The InterVideo WinDVD BD Update 8.0.8.425_3 is the newest one.
I had the same problem with you, with the same notebook. After downloading the update from the location Blencogo noted above, starting the installation it did also abort the installation with something like "patch doesn't apply..."
However after checking the version in WinDVD BD it seems to have updated, as it shows version ...425; and my Blu-ray discs work again.
Have you ever tried to play a disc after the "failed" update?
Have you also checked the region settings in WinDVD BD, as they need to be setted for both DVD and BD separately?

Re: WInDVD BD -upgrade wont load

Irene-plecofan — Mon, 14 Jan 2008 13:43:17 GMT

thanks stone, but the update has not happened. i checked the properties of the exe file and still the same. also tried to play discs no luck. its ok wih ordinary dvd -just wont play my blu-ray.
I tried to register with corel but i have no product registration number as pre-installed software. the site says to find the number in the 'about' under the help , but there is no about shown -possibly cos it is special BD version not standard.

Re: WInDVD BD -upgrade wont load

kimpoy — Tue, 15 Jan 2008 11:01:45 GMT

i had exactly the same problem with WINDVD BD. I've got VGN-AR51M. Given up on it already. Got Cyberlink PowerDVD Ultra deluxe (7.3)instead, albeit at an extra cost... and works perfectly. Thumbs down intervideo!

kimpoy

Re: WInDVD BD -upgrade wont load

Irene-plecofan — Tue, 15 Jan 2008 13:39:41 GMT

thanks kimpoy, i feel i have paid lot of money to have the blu-ray drive so it should work! I have contacted sony support and they are supposed to be phoning me this afternoon - will see if they do and if they have suitable solutions.

Re: WInDVD BD -upgrade wont load

stone69 — Tue, 15 Jan 2008 14:47:19 GMT

There is not much left I can suggest...
I assume you have downloaded the update first and run it later. It's also available from the VAIO-update page as an automatic update, but this does not work. Just follow the procedure indicated from the support pages.
Do you start WinDVD BD before you enter a disc? Try to insert the disc first and let WinDVD autostart.
I have found that it can watch Blu-rays but when I stop the film, take the disc out and want to close WinDVD the program gets stuck and is closed down by VISTA after a while...

Re: WInDVD BD -upgrade wont load

Irene-plecofan — Wed, 16 Jan 2008 08:57:24 GMT

thanks Stone, i have tried both entering the dvd and windvd auto loads, also the other way round. it is fine with ordinary dvds.
interesting you comment that it now shows on vaio update as an automatic but wont upload. which is true, but dont understand why that is. I also have it doing the same with a sata drive update. could it be that i have downloaded the sata update and not installed it ? trouble is there is a list of exe files in my update folder and i dont know whic is the sata update to try it again!.
and hey guess -sony support did not phone yesterday -so i will phone them again this afternoon when i get back from shopping.

Re: WInDVD BD -upgrade wont load

stone69 — Wed, 16 Jan 2008 10:29:39 GMT

Yes, the same is true for this SATA update. It shows on the automatic update list, but it's not.
You need to go to the support -> download section -> drivers/updates, enter your VAIO type and then you find the available updates. If you click on the according one, WinDVD BD or SATA it opens an instruction screen where you can see how to do it and how the update file is named. (use Blencogos link above)

The SATA update file is named: INDSAT-01419102-UN.exe

Just noticed on the AR31S support download pages that the WinDVD BD update is back to version InterVideo WinDVD BD 8.0.8.416_2 dated 21/11/2007
I have already installed the 8.0.8.425 version on my machine?
I'm confused now!

Re: WInDVD BD -upgrade wont load

kee-lo_ — Wed, 16 Jan 2008 13:58:36 GMT

I gave up on WinDVD BD, it's poorly supported and no where as good as PowerDVD. Do yourselves a favour and get PowerDVD, much better.

I don't work for them BTW

Re: WInDVD BD -upgrade wont load

Irene-plecofan — Wed, 16 Jan 2008 14:08:54 GMT

SORTED!!!
thanks everyone, whether putting problem with a 'case' with sony tech support helped i will never know. But stone, as you spotted, sony update changed the WinDVD update to a different version number. I downloaded this one, it installed OK , hurrah, AND my disk now plays OK. So it was the update that had stopped the disk playing.

Re: WInDVD BD -upgrade wont load

stone69 — Wed, 16 Jan 2008 14:24:32 GMT

..so that's the way to do it then.
Glad you sorted it out.

Re: WInDVD BD -upgrade wont load

Thalamus. — Mon, 21 Jan 2008 20:53:42 GMT

Hi

After you have download and installed the InterVideo WinDVD BD Update Patch 8.0.08.416_2 your version of WinDVD BD should be:

Version:
8.0 DXVA B08.416

To check the version number, launch Intervideo WinDVD BD for Vaio, then right click on the WinDVD BD for Vaio application window, from the list select Set-Up.

In the new Set-Up window select the Information Tab.

If you have this version installed then you should now be able to install the Intervideo WinDVD BD 8.0.8.425_3 an Update..

The default location of the WinDVD BD 8.0.8.425_3 Update (ITAOTH-01596002-UN.exe) should, unless you have deleted the file, be found in Computer > Local Disk (C) > Update file

This update will change your Intervideo WinDVD BD for Vaio to:

Version:
8.0 DXVA B08.425

Re: WInDVD BD -upgrade wont load

pacorri95 — Sun, 17 May 2009 13:54:10 GMT

Hi guys, not sure if this has already been answered in the previous posts but it would appear I have the same problem, cant play Blu ray BD-J. I've done the update from the site which is WinDVD BD Update 8.0 - 8.0.9.670_2 and still no joy. I've checked contents of the update file on my my C drive and there's nothing in there.

Anybody able to help a 'non-tech' person here?

Re: WInDVD BD -upgrade wont load

markj1993 — Sun, 17 May 2009 15:33:57 GMT

Yep :smileyangry:,

Exactly the same. Can't play blu-rays because the AACS Key update wont happen

See my link for detail sif anyone can help:
http://club.vaio.sony.co.uk/clubvaio/gb/en/forum/viewthread?thread=62369&offset=0

Re: WInDVD BD -upgrade wont load

pacorri95 — Sun, 17 May 2009 16:17:51 GMT

Hi and thanks Mark,

I've not been asked for the AACS key; when I put Blu Ray DVD in the drive and the software starts I get a red screen saying that I need to get an update from my software vendor. The error on the screen ref. to BD-J Error Code: 0300.

Like I said, I've done the update on the site and it’s as if it’s made no difference. I too have the version 8.0 DXVA B09.670

If I'm right in what I read here that it's just Sony's inability to provide an update to the movie industries security measures then I for one will be seriously p****ed off. I'm sure we all didn't pay the extra money for Blu-Ray to not have it work properly/at all for any length of time.

I've sent an email today to the support centre but gauging your response I don’t think I'm going to get an answer anytime soon. I'll give them a fair chance to provide an answer then I will start quoting 'sale of goods act’, ‘misrepresentation’ and ‘sale of goods act’ for good measure. I’ll keep my eye on the thread for updates

Re: WInDVD BD -upgrade wont load

markj1993 — Sun, 17 May 2009 17:05:40 GMT

Hi Pad,

I totally agree with you i've sent many complaints to Sony about their inability to provide me with any help or even updates for THEIR software. I payed extra for the blu-ray for the intention of being able to play it, and i DON'T intend to pay any more to have to watch them as Sony, as they are an 'entertainment' company should provide me with some decent software that is up to date.

Anyway, i hope they correct the very annoying and time wasting situation for me and you, and many others, so we can actually enjoy watching blu-rays without needing an unprovided update.

Mark.

Re: WInDVD BD -upgrade wont load

pacorri95 — Wed, 20 May 2009 16:18:12 GMT

As the lord once said 'the impossible can happen'

see the reply below from Sony. I restarted my pc after the install and now fine :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin: :smileygrin:

Thank you for contacting us. Please follow the link below in order to do the recently released WinDVD BD update. This patch improves compatibility, please use the given login details.

Ftp://80.88.32.215/Temp/EP0000176119.exe

FTP log-in: ESG_Dozer_R6

FTP password: 9Hd3e+=D