topic Re: Questions about Windows Vista Express Update in PCs & Accessories

Questions about Windows Vista Express Update

Dephased — Mon, 25 Dec 2006 13:48:00 GMT

Hey all,

I completed the Express Upgrade process for Windows Vista on: vista.vaio-link.com. After completing the process, I received an e-mail asking for two documents to be sent:
- A redemption form
- A proof of purchase

I would have two questions concerning these documents please:
- What is the redemption form? I am not sure I have this document
- Can I send these two documents through the e-mail address provided in the e-mail (MSTUPVISTAEMEA@moduslink.com) or do I have to send them by post?

Best regards,

D.

Re: Questions about Windows Vista Express Update

l.rabaglia — Mon, 25 Dec 2006 14:25:39 GMT

Re: Questions about Windows Vista Express Update

Carelino — Mon, 25 Dec 2006 18:13:58 GMT

redemption form....something like this maybe...google a bit next time... Oh it has something to do with your vista coupon you probably got....guess you didnt read info when you went trough procedure....

Re: Questions about Windows Vista Express Update

Dephased — Tue, 26 Dec 2006 18:24:15 GMT

Hey,
Actually I did not get any VISTA coupon. I went through the whole procedure and did not see anything of the sort. Can you tell me where I should get such a coupon? Is it supposed to be specific to my request or I can get a general one and fill it up?

Thanks.

Re: Questions about Windows Vista Express Update

moaiddip — Tue, 26 Dec 2006 19:06:27 GMT

Ciao,

I've got the same problem. I've bought my Vaio from USA (through Germany) and in the package there was no redemption form. I fulfill all criteria to get free Vista upgrade (date of purchase, Vista Premium Ready) but - first of all - there is no possibility to ship Vista to Poland - and second - I do not have this redemtion form. Is there any chance to get the upgrade?

Re: Questions about Windows Vista Express Update

flyingdodo2005 — Sat, 30 Dec 2006 11:53:58 GMT

Hey,
I also recently completed the Express Upgrade to Vista process but have yet to even recieve a confirmation email. How long did it take for them to email you?

Cheers

Re: Questions about Windows Vista Express Update

Dephased — Sat, 30 Dec 2006 17:10:26 GMT

Hey,

Took them a couple days to send me a mail to tell me that I had to send the documents to their office to validate the process.

Did you get an "Order confirmation number" during your express upgrade process by the way?

Re: Questions about Windows Vista Express Update

flyingdodo2005 — Sun, 31 Dec 2006 07:49:01 GMT

Hey,
Yes i did recieve an "Order confirmation number" during the process. Is that number any use? I have tried to contact sony a number of times and nobody knows anything about it.

Have you had any luck locating the paperwork you should return to them yet?

Cheers

Re: Questions about Windows Vista Express Update

richko — Sun, 31 Dec 2006 11:15:24 GMT

Sad to say I have the same problem. Bought my Notebook a month ago. I have not found a redemption form. I tried to mail moduslink - no reply.
Then again I will send a proof of purchase and see what will happen.

Re: Questions about Windows Vista Express Update

bluefoam — Sun, 31 Dec 2006 17:05:27 GMT

I bought a Media Centre laptop about 3 weeks ago & Media Centre won't play DVD's no matter what fixes I have attempted. I have been able to watch my DVD's through Nero, but that's not why I spent my money on a MC machine.

I decided to upgrade to Vista, thinking that this should sort out my problems, however the upgrade website says I need the following:

have your Certificate of Authenticity (COA) number (14 digits) readily available. (no idea what this is or where to find it)
-Please provide your Computer vendors Windows Vista Capable PC Model and Model number
-Please have your PC serial number readily available

I have also been informed that in order to complete the process I will need to post the following to Microsoft:
- A redemption form (never heard of this & don't know where to get it)
- A proof of purchase (I am very lucky I kept the pro forma invoice, I bought on-line so have no other proof of purchase)

The Microsoft site will only recognise the American model numbers for my particular PC, so I used the portal on the Sony site.

In spite of this I began the upgrade process & where it asks me to choose my existing operating system , it gives a blank box & I cannot get any further with the process.

There is no information with the laptop regarding the current OS or any upgrade, do you think Microsoft are trying to make it exceedingly difficult for people to upgrade for free in the hope that they will buy a licence or new PC at a later date?

Anyone experienced similar trouble?

Re: Questions about Windows Vista Express Update

Dephased — Wed, 03 Jan 2007 11:31:23 GMT

Just to mention that I contacted Moduslink and Sony about the redemption form for Windows Vista and no answer from either of them so far.

If anyone manages to to get its hand on a redemption form (and did not have it when receiving the laptop), let us know!

Re: Questions about Windows Vista Express Update

tweety2b — Wed, 03 Jan 2007 12:05:31 GMT

no redemption form is needed for a Sony upgrade.
I will ask the necessary people to contact Mosulink to change their email content. This is what happens if you have Microsoft dictating everything. They usually screw it up.

Thanks and sorry for the confusion.
Nico

Re: Questions about Windows Vista Express Update

flyingdodo2005 — Wed, 03 Jan 2007 18:53:12 GMT

Hi Nico,
So to be 100% clear, does that mean once i have completed the Vista Upgrade registration process and recieved my order confirmation i do not need to do ANYTHING else? I do not have to send my reciept for my VAIO? It will be forwarded to me when it becomes available?

Thanks
Steve

Re: Questions about Windows Vista Express Update

bluefoam — Wed, 03 Jan 2007 19:53:31 GMT

When I try to upgrade here:
http://vista.vaio-link.com/vaiovista.html?lang=en
It won't allow me to choose my current operating system...
I cannot get any further in the precess.

When I try to upgrade here:
http://esupport.sony.com/US/perl/support-info.pl?template_id=1&info_id=137
It does not give my product number (they seem to be american only)

Re: Questions about Windows Vista Express Update

bluefoam — Wed, 03 Jan 2007 20:01:51 GMT

I just figured out the problem, the site does not work for Ireland, but it works if I choose UK as my location.

What a kick in the balls, am I not good enough to apply for my copy at the same time as other nationalities?:

Surely they should just put a post on the site saying 'no Irish'...

Re: Questions about Windows Vista Express Update - Have to pay?

thephongh — Wed, 03 Jan 2007 21:39:57 GMT

Hello,

I followed all the instructions, but at the end, a payment of 23.92 euros is requested!!! Is it true? Everybody has to pay this? It is not 100% free?

Re: Questions about Windows Vista Express Update - Have to pay?

twicer — Wed, 03 Jan 2007 23:15:20 GMT

shipping cost

Re: Questions about Windows Vista Express Update - Have to pay?

budgetmil — Thu, 04 Jan 2007 10:03:33 GMT

For me it was 20.00 euros of shipping cost. I faxed the proof of purchase and paid by wire transfer last week and no news since... Maybe I just have to wait for the shipment ? Moduslink should at least inform the customer when they receive the documents/payments !

Re: Questions about Windows Vista Express Update - Have to pay?

Dephased — Thu, 04 Jan 2007 11:38:26 GMT

Hey Budgetmil,

How did you manage to get the infos for the payment? I don't remember having provided my credit card info (perhaps I forgot I did it) or being asked for the payment (although it does say I have to pay 20+ euros for shipping costs).

Thanks!

Re: Questions about Windows Vista Express Update

JamieM — Fri, 05 Jan 2007 01:59:53 GMT

I just figured out the problem, the site does not work for Ireland, but it works if I choose UK as my location. 

What a kick in the balls, am I not good enough to apply for my copy at the same time as other nationalities?:

Surely they should just put a  post on the site saying 'no Irish'...

I am also from Ireland and having the same problem.
We should IMO just be able to get the free upgrade from the place we bought the laptop, because this all just seems like a big mess.