topic Re: Youtube stops after five or six videos in Tablets

Youtube stops after five or six videos

vosg — Fri, 24 Apr 2015 13:01:01 GMT

After the update to lollipop, my YouTube app stops working and pops up "an error has occurred while playing, click to retry". There's no way to get it working again, only a reboot will work, but then after a few videos, the problem is back.

I've done a factory reset and tried without installing any 3rd party apps, same thing.

Anybody experienced the same thing?

Re: Youtube stops after five or six videos

Uliwooly — Fri, 24 Apr 2015 14:03:53 GMT

Do you have any antivirus or taskillers?

Install speedtest and check your data or wifi

Re: Youtube stops after five or six videos

Phy — Fri, 24 Apr 2015 14:05:32 GMT

Try Clearing the YouTube data.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the YouTube app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Youtube stops after five or six videos

Phy — Fri, 24 Apr 2015 14:08:23 GMT

Does the same thing happened while on safe mode

How to boot on safe mode.
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

Re: Youtube stops after five or six videos

vosg — Fri, 24 Apr 2015 15:16:10 GMT

Thanks for your reply, I appreciate it.

I don't have any task killers installed, I know they do more harm than good. My WiFi connection is fine, I get 10 mbps easy, and I also have no problems watching YouTube in Google Chrome. As I said, after a factory reset I only updated the YouTube app and installed NO other software whatsoever. After another factory reset it also happened without updating the YouTube app..

My Android version is 5.0.2 and I have the 16 GB WiFi only version of the Z3 compact tablet.

Could this be due to the memory leak bug in early lollipop versions that everybody is talking about?

Re: Youtube stops after five or six videos

Uliwooly — Fri, 24 Apr 2015 15:17:13 GMT

Follow @Phy 's advice and boot on safe mode, and try again.

Re: Youtube stops after five or six videos

vosg — Fri, 24 Apr 2015 15:17:37 GMT

Thank you for your reply, I cleared data and cache to no avail.

Re: Youtube stops after five or six videos

Uliwooly — Fri, 24 Apr 2015 15:32:36 GMT

could you test with a different router?

Re: Youtube stops after five or six videos

vosg — Fri, 24 Apr 2015 17:00:47 GMT

Here's what I found so far:

1. I don't think it's a network problem as Gmail and Chrome keep working. I cannot use another router, but I can put my HTC M8 in tethering mode and I'll try that next to be sure.

2. The same problem occurs when I boot in safe mode. I also have zero apps installed except the stuff that came with the device.

3. When I've been watching video's for a few minutes, and all works well, when I get out of YouTube to read an email and I return to YouTube, I get this error 8 times out of 10. It also happens when I'm watching video's, stop for a while and run off the screen, and then turn it back on to continue viewing.

4. While the device was on kitkat, I have never experienced any issues whatsoever with it. I really looove this little tablet, I think it's truly amazing and I would hate to replace it.

5. This might be important, while the problem is there, I also cannot delete any Playlist I have on my YouTube account. Instead an error "Unknown service data encountered"...

YouTube video thumbnails still load and I can still use the like and dislike thumbs, so I guess the connection with the YouTube servers is still there.

I really can't understand that I'm the only one who has this problem. Really everything is stock, factory reset and clean, with really good WiFi. I'm lost...

Anywho t hanks so much guys for trying to help, truly appreciate it.

Re: Youtube stops after five or six videos

Uliwooly — Fri, 24 Apr 2015 17:03:26 GMT

uninstall any preloaded antivirus apps

Re: Youtube stops after five or six videos

vosg — Sat, 25 Apr 2015 06:31:38 GMT

I think the problem is solved. It's the new version of the YouTube app that causes this issue. When I uninstall the update, the problem goes away. After checking reviews in the Playstore, it seems that lots of people have this issue, across a wide range of devices.

I was sure I tested before doing the update, but apparently it updated itself after I did another factory reset, because automatic updates is the default settings for Google Playstore. You have to be really quick to set this to Do Not Update Automatically after you do a factory reset.

Can't understand why Google decided this but that's another discussion.

Anyway a very big thanks to everyone who tried to help.

Re: Youtube stops after five or six videos

Uliwooly — Mon, 27 Apr 2015 20:38:02 GMT

Anytime

Re: Youtube stops after five or six videos

Dektech — Thu, 21 May 2015 06:49:27 GMT

Hi vosg, same problem for me with a difference that YouTube stop playing after some minutes, never while I playing but always after a switch from one video to another or when I open the app from a link. The videos embedded in the websites is playing without problems.

Last time annoyed to reboot for solve the issue I've made a factory reset with contextual ROM upgrade but without significant results.

Re: Youtube stops after five or six videos

vosg — Thu, 21 May 2015 07:29:55 GMT

Dektech, check your YouTube version. It should be 6.0.1. If it's higher, just uninstall the update and reboot your tablet. Also don't forget to disable automatic updates in Google Playstore.

Hope this helps.

Re: Youtube stops after five or six videos

Dektech — Thu, 21 May 2015 10:19:27 GMT

My version is 10.18.55, do you think it's too new?

Re: Youtube stops after five or six videos

vosg — Thu, 21 May 2015 10:26:09 GMT

Yes. Open your play store, settings, disable auto updates and uninstall YouTube updates. This should get you back to version 6.0.13

Next, reboot your tablet. Your problem should be solved.

Re: Youtube stops after five or six videos

Dektech — Thu, 21 May 2015 10:31:16 GMT

Done, now the version is 6.0.13, I'll try for a while.

Re: Youtube stops after five or six videos

vosg — Thu, 21 May 2015 10:34:51 GMT

Good luck!
It worked for me...

Re: Youtube stops after five or six videos

Dektech — Thu, 22 Oct 2015 18:19:21 GMT

Hi, after many weeks with the stock Youtube app, and 3 updates via OTA, now the problem is always the same and at this point, is annoying too.
The new versions of the YouTube app has many new feature and stability improvement (specially with chromecast) and the stock version is quite obsolete.
I think that Youtube is an essential app in every mobile device and this kind of malfunction I think is a HW problem because yesterday I have installed latest official version of android (23.4.A.1.232) with only Sony app and Youtube app with the latest version (10.40.58) and after some minute of video streaming, I've read the message "There was a problem while playing. Touch to retry".
As usual, the only workaround to solve temporary the problem, is a reboot of the device.
Anyone of Official Sony support read this post and can help to try to solve this issue?

Re: Youtube stops after five or six videos

vosg — Wed, 23 Dec 2015 11:00:23 GMT

It's not a hardware issue, it's the Youtube app getting worse with every update. There are over one million "one star" reviews in the Playstore, but Google, in their ivory tower, don't seem to be interested.

Try TurboTube (available free in the Google play store), it's much better.