topic Re: My Z2 tablet wifi is completely dead in Tablets

My Z2 tablet wifi is completely dead

e_v_rything1 — Wed, 06 May 2015 09:06:26 GMT

My Z2 tablet sgp511 is completely dead today when i try to switch it on not responding at all its dead

and in addition to no charge. i wonder what happens

Re: My Z2 tablet wifi is completely dead

Hampus — Wed, 06 May 2015 11:51:31 GMT

Hi,

Did you do anything special when this happend? You can always try to hold down the ON/OFF + volume up(+) button for 5-10 seconds to force a shutdown of your device to see if this can help.

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Wed, 06 May 2015 13:06:03 GMT

i tried this and nothing works

i dont know what you mean when you say anything special!!! If you mean that i did bad use of the device i didnt

7 months old device and doesnt work

Re: My Z2 tablet wifi is completely dead

Hampus — Wed, 06 May 2015 13:56:10 GMT

No, I did not mean that you did something bad with your device. For example, if you installed any application, changed a setting or similar. But if there are no respond at all when you try to turn on Wi-Fi, I suggest that you perform a software repair via PC Companion:

http://support.sonymobile.com/global-en/tools/pc-companion/

In PC Companion you press start on Support Zone > Start on Update the phone/tablet software > Repair phone/tablet (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

Note that your personal data will be lost when doing this software repair, don't forget to make a backup.

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Wed, 06 May 2015 15:59:26 GMT

I didn't say that I have a software problem or problems with wifi
I have problem with the whole device I CANT SWITCH THE DEVICE ON IT
SEEMS TO BE BROKEN

Re: My Z2 tablet wifi is completely dead

Uliwooly — Wed, 06 May 2015 17:13:42 GMT

@e_v_rything1

Connect the tablet to a wall charger > press and hold power & volume up for 10 seconds > let the tablet charge for 3 hours > even if it doesn't seem to be charging, let it charge for 3 hours > then report back.

Re: My Z2 tablet wifi is completely dead

Hampus — Thu, 07 May 2015 09:04:35 GMT

I apologize about the Wi-Fi part, I got confused by the title. But follow uliwoolys suggestion to see if that can help.

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Thu, 07 May 2015 12:52:01 GMT

Finally My tablet wanted some rest! when i put it on jack today it started to charge

immediately. I made a fully charge of the tablet and now it seems that works fine.

Thank you for your usefull advise

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Thu, 07 May 2015 16:54:25 GMT

You don't need to apologize I understand that you have a lot of messages to answer with the correct solutions

Re: My Z2 tablet wifi is completely dead

Uliwooly — Thu, 07 May 2015 18:17:10 GMT

I'm glad to hear that its working.

Re: My Z2 tablet wifi is completely dead

Raoul11 — Fri, 08 May 2015 14:42:38 GMT

Hi there can u please help me with my Z2 ... I have WiFi problems after THE lollipop update 😔 how can i fix that problem ??? Please help

Re: My Z2 tablet wifi is completely dead

Uliwooly — Sat, 09 May 2015 21:52:10 GMT

@Raoul1

Repair your phone with PCC (re-install lollipop) and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Mon, 11 May 2015 08:36:07 GMT

My tablet did it again. when my tablet is open 24 hours there's no problem works properly

but yesterday i turned off for a few hours and after i couldn't open again. The Battery had fully discharged.

I think is a Battery Problem

Re: My Z2 tablet wifi is completely dead

Hampus — Mon, 11 May 2015 09:04:07 GMT

Hi again e_v_rything1,

Do you mean that the tablet drained battery even when it was powered OFF? Perhaps, you should try uliwoolys suggestion again. If the battery is completely flat, it can take a longer time before the unit powers on or even indicates charging.

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Mon, 11 May 2015 09:40:26 GMT

That I exactly mean

Re: My Z2 tablet wifi is completely dead

Uliwooly — Mon, 11 May 2015 20:58:39 GMT

@e_v_rything1

Keep us updated.

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Tue, 12 May 2015 07:58:20 GMT

When my tablet is turned off for few hours, the battery fully discharge and I can't turn it on after, not it seems that charging I don't know happens with the battery

Re: My Z2 tablet wifi is completely dead

Uliwooly — Tue, 12 May 2015 16:38:31 GMT

@e_v_rything1

When you say the tablet its off do you meant to say the screen its off or you actually power off the tablet?

Re: My Z2 tablet wifi is completely dead

e_v_rything1 — Wed, 13 May 2015 08:14:45 GMT

i mean everything the tablet don't have power doesn't works any more and don't charge

i think i have to go to the service

Re: My Z2 tablet wifi is completely dead

Uliwooly — Thu, 14 May 2015 17:50:26 GMT

@e_v_rything1

In that case, yes, contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/